Every carpet gets a fibre check first: wool behaves differently from polypropylene under heat and moisture, and the method is set before any water touches the pile. Loose rugs are checked for colour-fastness on a corner before full treatment.
The working sequence:
- Dry soil out first – slow-pass hoovering lifts the grit that grinds fibre under every footstep
- Pre-treatment by stain type – tannin marks like tea and wine, oil-based spots near sofas, pet accidents treated at the source so odour does not return with humidity
- Hot water extraction – heated solution injected under pressure and drawn back out with the dissolved soil, reaching the base of the pile where hoovers never do
- pH-neutral rinse – no sticky residue, so the carpet resists re-soiling instead of attracting it
- Pile grooming – traffic lanes set upright to dry evenly and read uniform across the room
High-traffic lanes in hallways and on staircases get extra agitation and a second extraction pass, because that is where the deep grey shadow lives – and where the difference shows most when the carpet dries.