Please browse our section with Frequently Asked Questions of each service. We try to update our website with answers to all possible questions you may have.

If you cannot find the answer online or have any suggestions, please call us on 020 34 88 33 34; 079 80 10 10 70.

After Builders Cleaning

Q: What After builders cleaning mean?

A: This is final cleaning after renovation or any type of building work in your property.

Q: Can I add another cleaning service during After builders cleaning?

A: Yes, you can add any other services depend on your preference. For example, you can add Professional Oven cleaning, Professional steam Carpet cleaning or Upholstery cleaning and etc.

Q: Do you clean the kitchen cupboards from inside and the kitchen appliances?

A: Yes, we clean them if you requested. All your needs are discussed with the office before the cleaning.

Q: Do you charge per hour or is fixed price?

A: Usually, the After builders cleaning is per hour but depends of your needs and if you add other services including After builders cleaning, we can make a special fixed price.

Q: Do you cover my area?

A: We are happy to send cleaning team for After builders cleaning, One off service and End of tenancy service within M25 ring. We can also send professionals in the surrounding postcodes. If you are not sure that we cover your area, please contact with our office.

Q: Can you dispose the builder waist?

A: No, we can’t dispose the builder waist. The property has to be empty from all builder materials, equipment and rubbish.

Q: Do I have to provide the cleaning materials?

A: In this service, you can choose to provide your own detergents and equipment or you can arrange professional detergents and all equipment needed for the service for an additional charge.

Q: Can I reschedule my booking if the builders work takes longer than expected?

A: The things happen, we all understand that. Yes, you can change the cleaning date and time, we just ask for notice at least 24 hours.

Q: Are you insured?

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.

Q: How I can pay?

A: You can pay by credit/debit card using security payment platform, bank transfer or cash.

Antiviral Sanitisation

Q: Do you provide a certificate after disinfection?

A: Yes, we do!

Q: What European Standards do you hold?

A: We have the following European Standards: E14476, EN1276, EN1650.

Q: Is it safe?

A: Yes. It is children and pet friendly. Our Bio Product is derived from natural plant oil and environmentally friendly bio disinfectant. Suitable for most textile surfaces in the home. pH neutral & safe on wool.

Q: How long does the disinfection take?

A: The Coronavirus disinfection procedure takes anything between 30 to 90 minutes for our technician to disinfect, depending on the size of your property. After that, the product needs 60 minutes to work.

Q: Why fogging is the best option?

A: Tests show that traditional wiping of surfaces only clears around 11% of bacteria and viruses, according to the British Medical Journal. In fact, the system can even end up spreading the germs because they attach to the cloth and then are wiped onto clean surfaces. Not only that, but there are many hard to reach spots that regular cleaning cannot reach.

Q: Does it kill the Coronavirus?

A: Yes, it does! In light of the recent COVID-19 developments, we’ve taken it upon ourselves to perfect the art of antiviral disinfection, in order to provide our clients with the safety and peace of mind that they deserve. Coronavirus is a basic ‘enveloped’ virus. The virus is enclosed by a lipid membrane (a fat-like substance,) this membrane (envelope) is used by the virus to attach itself to the host cell, the virus then penetrates the host cell and replicates itself. The envelope is actually quite fragile and susceptible to changes in temperature, pH levels and Disinfectants. Our domestic and commercial disinfection service is designed to eliminate up to 99.9999% of all viruses and bacteria, without the use of toxins, bleach, or other dangerous chemicals.

Carpet Cleaning

Q: Will all the stains come out?

A: No guarantee can be made that every stain will be removed. Some stains permanently damage the carpet fibres and no specialist cleaning will reverse this. But we use high quality products and we do our best to clean every type of stain.

Q: How long will my carpet or furniture take to dry?

A: Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most cases, carpets and soft furnishings should be dry within 6-8 hours.

Q: Do I have to move furniture?

A: In most cases the Samyx cleaning team will be happy to move furniture, however there may be an additional charge for this service. It is important that any valuable items or furniture containing valuables are moved by the customer.

Q: How often should I have my carpets cleaned?

A: Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

Communal Areas Cleaning

Q: Do you clean communal areas in blocks of flats?

A: Yes, we can clean communal areas in blocks of flats including: stairs, landings, entrances and front doors.

Q: Do you provide your equipment?

A: We can provide our own equipment when we clean communal areas in flats or use whatever the customer has to provide. Please let us know your preference when booking your communal areas cleaning.

Q: Do you have any special requirements for communal area cleaning?

A: We do not have any special requirements for our communal area cleaning service. All we need is an accessible electric socket for the vacuum cleaner, especially if the area is carpeted. We also require access to water if the area needs to be mopped.

End Of Tenancy Cleaning

Q: Do you provide guarantee for End of tenancy cleaning?

A: Yes, we provide guarantee valid 72 hours after the cleaning. In case you are not fully satisfied, we will send the cleaners back to reclean free of charge the missing areas.

Q: Do I have to pay extra for Parking fee or congestion charge?

A: If the client can’t provide parking permit and we can’t find any free parking spot then the client must cover the parking fee. If the property is located in the congestion zone, the client will be asked to cover the charge.

Q: Are you insured?

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.

Q: How long the cleaning will take place?

A: The time of the cleaning really depends from the size of the property and the condition. The big sizes take more time for cleaning, also if the property is over dirty, the cleaners also will spend more time to clean everything in standard for End of tenancy cleaning.

Q: Do you provide the cleaning materials and equipment?

A: In End of tenancy cleaning service we provide all cleaning materials and equipment, which are include in the quotation price.

Q: How many cleaners you send for End of tenancy cleaning?

A: The number of the cleaners depends on the size of your property.

Q: Do you clean the windows from outside?

A: Yes, but this is separate service and is not include in the quotation price. You can always add windows cleaning from outside in your booking and we will add additional price for it.

Q: It’s the quotation price is based per hour or is on job done?

A: The End of tenancy cleaning is job per price. The price depends of the size of the property and of the services you want to add.

Q: Can you provide with service wile I am not in the property?

A: Yes, if you are not able to be at the property you can arrange someone to open for us or we can pick up and drop off the keys from preferable place for additional charge.

Q: Do you move furniture to clean behind?

A: In this type of service, the property has to be empty from furniture if is not, then the cleaners are happy to move furniture. Due to Health and Safety regulations, one Cleaner will attempt to move only furniture that requires no more than one person.

Office Cleaning

Q: Do you do cleaning before, after or during office hours?

A: Whatever suits you. We provide a flexible office cleaning service that fits in with your needs.

Q: Is it safe to give the cleaners keys for our office?

A: Yes, it is. All customer keys are stored securely, with no addresses, contact numbers, alarm codes or other personal information.

Q: Are you and your workers insured?

A: Yes, we have a full Employers and Public Liability Cover.

One-Off Cleaning

Q: What is the deference between One off and Regular domestic cleaning?

A: One off cleaning service is for busy people who can’t handle every week cleanings and can’t clean some of the areas in the house more deeply.

Q: What is One off cleaning service?

A: The client can choose many varieties of this service, like light, deep or very deep One-off cleaning. This service can be combinate with other services like Carpet cleaning or Upholstery cleaning even with Oven cleaning.

Q: What type of cleaning detergence you use during One off cleaning?

A: In this service we use professional cleaning detergents who you usually can’t buy from the supermarkets. They are more strong and more effective against limescale, mold, greasy surfaces and etc.

Q: How long the cleaning will take place?

A: The duration of the cleaning depends from the size of the property and then from the condition. Also, depend what type of One off you choose – light or deep. This is the reason to have conversation by phone with the clients and we can give a proper individual quote.

Q: Do you charge for equipment and detergents?

A: In this service, you can choose to provide your own detergents and equipment or you can arrange professional detergents and all equipment needed for the service for an additional charge.

Q: Do you charge per hour or is fixed price?

A: Usually the One-off cleaning is per hour but depends of your needs and if you add other services including the One off, we can make a special fixed price.

Q: Can I add oven, carpet or upholstery cleaning?

A: Yes you can add other services. We give individual attention of every quote and we discuss everything with the costumers, just to make sure that the client is happy and he add the right services.

Q: Can I reschedule my booking if something happened?

A: The things happen, we all understand that. Yes, you can change the cleaning date and time, we just ask if is possible at least 24 hours, notice. Please see our T&C.

Q: Do you cover my area?

A: We are happy to cover for One off service and End of tenancy service in the M25 ring.

Q: Are you insured?

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.

Q: How I can pay?

A: You can pay by credit/debit card using security payment platform, bank transfer or cash.

Oven Cleaning

Q: How long will the cleaning take?

A: From 1 hour for a single oven, up to 3 hours for a large Range cooker or AGA. A standard freestanding cooker, or double oven plus hob, will take 2 hours to clean.

Q: How soon can I use my oven after the clean?

A: Immediately because we don’t use any unsafe chemicals Your oven is ready to use as soon as our Operative departs.

Q: How often will my oven need professionally cleaning?

A: This depends on how often the oven is used and what is cooked in it. An oven that is regularly used will need more regular cleaning than an oven that is used once a week or only to cook ‘ready meals’. We recommend a clean every 6 months but you may find that yearly is enough or if you have a large family or regular dinner parties, you may need us more often. We will remind you 6 months after our visit, but it is up to you to decide. We will be happy to accommodate our next visit to suit you.

Q: Do you clean the glass doors?

A: Yes, We clean the inside and outside of the doors, including in between the glass panels, unless it is a sealed unit.

Regular Domestic Cleaning

Q: Do you cover my area?

A: We cover from first to fifth zone in London for Regular Domestic cleaning.

Q: Will I have the same day and time slot?

A: Yes, you will have the same day and time slot each time unless an unexpected situation arises.

Q: Will I have the same cleaner each time?

A: Yes, you will have the same regular domestic cleaner each time. In case the cleaner is sick or on holiday, we will inform you and ask if you want a replacement.

Q: Can you clean my home when I am at work or away?

A: Yes, we can. If is more convenient for you, you can leave the keys to the cleaner, or other way for access to your home. Depending on your needs, other arrangements can be made for your comfort.

Q: Are you insured?

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also make background checks on all of our cleaners before they start cleaning your home or office.

Q: Should I provide cleaning materials and equipment?

A: We request you to provide the cleaning products (if you need help with this, we can advise you on the proper cleaning products for your home) and equipment (vacuum cleaner, mop, and a bucket). Our cleaners will check your cleaning materials and we'll let you know when you're running out of something.

Q: Can you supply with antibacterial cleaning detergents against Covid-19?

A: Yes, we can supply professional products against Covid-19 with a very high level of effectiveness in killing the virus, with extra charge.

Q: How I can pay?

A: You can pay by credit/debit card using a secure payment platform, bank transfer, or cash.

Upholstery Cleaning

Q: What stains can you remove?

A: We can remove a large variety of stains including tea, coffee, red wine, food stains, blood, ink, tar, oil, urine, draft marks, dye transfer and many other types of stains. Stain removal results can vary due to the many different types of fabrics and carpet fibres, please contact us and we will be happy to discuss it with you.

Q: Do you guarantee to remove all stains?

A: We guarantee the best results possible but unfortunately cannot guarantee removal of all staining because it’s sometimes not possible.

Q: What equipment do you use?

A: We use a large variety of specialist professional equipment depending on the item to be cleaned. Our most commonly used method of cleaning uses our hot water extraction machine. This machine can rinse and extract the soiling and staining at very high power if necessary. We can also use different machinery for delicate fabrics i.e. silks and other dry clean only fabrics.

Q: Is the cleaning safe for children and pets?

A: Yes, all of the main cleaning solutions we use are eco-friendly, biodegradable and are also safe for children and pets to use the item or area following cleaning.

Q: How soon can I use the items after cleaning?

A: The average carpet and rug will take between 2 - 4 hours to be touch dry although you can often walk on the carpets straight after cleaning. Upholstery will take 4 - 5 hours to dry on average. Curtains, leather and mattresses can be ready for use almost immediately following the cleaning. Drying times can vary due to soiling and staining levels, humidity, ventilation and temperature. Our technicians will advise you how to get the quickest drying times.