Please browse our section with Frequently Asked Questions of each service. We try to update our website with answers to all possible questions you may have.

If you cannot find the answer online or have any suggestions, please call us on ; .

After Builders Cleaning

Q: What After builders cleaning mean?

A: This is final cleaning after renovation or any type of building work in your property.

Q: Can I add another cleaning service during After builders cleaning?

A: Yes, you can add any other services depend on your preference. For example, you can add Professional Oven cleaning, Professional steam Carpet cleaning or Upholstery cleaning and etc.

Q: Do you clean the kitchen cupboards from inside and the kitchen appliances?

A: Yes, we clean them if you requested. All your needs are discussed with the office before the cleaning.

Q: Do you charge per hour or is fixed price?

A: Usually, the After builders cleaning is per hour but depends of your needs and if you add other services including After builders cleaning, we can make a special fixed price.

Q: Do you cover my area?

A: We are happy to send cleaning team for After builders cleaning, One off service and End of tenancy service within M25 ring. We can also send professionals in the surrounding postcodes. If you are not sure that we cover your area, please contact with our office.

Q: Can you dispose the builder waist?

A: No, we can’t dispose the builder waist. The property has to be empty from all builder materials, equipment and rubbish.

Q: Do I have to provide the cleaning materials?

A: In this service, you can choose to provide your own detergents and equipment or you can arrange professional detergents and all equipment needed for the service for an additional charge.

Q: Can I reschedule my booking if the builders work takes longer than expected?

A: The things happen, we all understand that. Yes, you can change the cleaning date and time, we just ask for notice at least 24 hours.

Q: Are you insured?

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.

Q: How I can pay?

A: You can pay by credit/debit card using security payment platform, bank transfer or cash.

Antiviral Sanitisation

Q: Do you provide a certificate after disinfection?

A: Yes, we do!

Q: What European Standards do you hold?

A: We have the following European Standards: E14476, EN1276, EN1650.

Q: Is the Antiviral Sanitisation safe?

A: Yes. It is children and pet friendly. Our Bio Product is derived from natural plant oil and environmentally friendly bio disinfectant. Suitable for most textile surfaces in the home. pH neutral & safe on wool.

Q: How long does the disinfection take?

A: The Coronavirus disinfection procedure takes anything between 30 to 90 minutes for our technician to disinfect, depending on the size of your property. After that, the product needs 60 minutes to work.

Q: Why fogging is the best option?

A: Tests show that traditional wiping of surfaces only clears around 11% of bacteria and viruses, according to the British Medical Journal. In fact, the system can even end up spreading the germs because they attach to the cloth and then are wiped onto clean surfaces. Not only that, but there are many hard to reach spots that regular cleaning cannot reach.

Q: Does it kill the Coronavirus?

A: Yes, it does! In light of the recent COVID-19 developments, we’ve taken it upon ourselves to perfect the art of antiviral disinfection, in order to provide our clients with the safety and peace of mind that they deserve. Coronavirus is a basic ‘enveloped’ virus. The virus is enclosed by a lipid membrane (a fat-like substance,) this membrane (envelope) is used by the virus to attach itself to the host cell, the virus then penetrates the host cell and replicates itself. The envelope is actually quite fragile and susceptible to changes in temperature, pH levels and Disinfectants. Our domestic and commercial disinfection service is designed to eliminate up to 99.9999% of all viruses and bacteria, without the use of toxins, bleach, or other dangerous chemicals.

Carpet Cleaning

Q: Will all the stains come out?

A: No guarantee can be made that every stain will be removed. Some stains permanently damage the carpet fibres and no specialist cleaning will reverse this. But we use high quality products and we do our best to clean every type of stain.

Q: How long will my carpet or furniture take to dry?

A: Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most cases, carpets and soft furnishings should be dry within 6-8 hours.

Q: Do I have to move furniture?

A: In most cases the Samyx Professional Carpet Cleaning team will be happy to move furniture, however there may be an additional charge for this service. It is important that any valuable items or furniture containing valuables are moved by the customer.

Q: How often should I have my carpets cleaned?

A: Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

Communal Areas Cleaning

Q: Do you clean communal areas in blocks of flats?

A: Yes, we can clean communal areas in blocks of flats including: stairs, landings, entrances and front doors.

Q: Do you provide your equipment?

A: We can provide our own equipment when we clean communal areas in flats or use whatever the customer has to provide. Please let us know your preference when booking your communal areas cleaning.

Q: Do you have any special requirements for communal area cleaning?

A: We do not have any special requirements for our communal area cleaning service. All we need is an accessible electric socket for the vacuum cleaner, especially if the area is carpeted. We also require access to water if the area needs to be mopped.

End Of Tenancy Cleaning

Q: What does end of tenancy cleaning mean?

A: End of tenancy cleaning is the process of thoroughly deep cleaning a rental property before a tenant moves out. It involves cleaning the entire property.

Q: Do you provide guarantee for your end of tenancy cleaning?

A: Yes, we provide a 72-hour guarantee after the cleaning. In case you are not fully satisfied, we will send the tenancy cleaners back to reclean the missed areas free of charge.

Q: Are you insured?

A: As well as following all health and safety regulations and guidelines, we and all of the cleaning teams have Public Liability insurance, which covers damages up to £1,000,000.

Q: How long the cleaning will take place?

A: The time of the cleaning really depends from the size of the property and the condition. The big sizes take more time for cleaning, also if the property is over dirty, the cleaners also will spend more time to clean everything in standard for move out cleaning.

Q: Do you provide the cleaning materials and equipment?

A: We provide all cleaning materials and equipment for the London tenancy cleaning service. It's all included in the quotation price.

Q: How many cleaners do you send for tenancy cleaning?

A: The number of cleaning experts depends on the size of your property. Our cleaning teams consist of one to four people.

Q: Do you clean the windows from outside?

A: We can clean windows externally if there is safe access to them. However, this is a separate service and is not included in the quotation price. You can always add windows cleaning from outside in your booking and we will add an additional price for it. If you add a balcony cleaning of your booking for Move Out cleaning, we will clean the balcony windows and frames from the outside.

Q: Is the quotation price on an hourly or is it fixed price?

A: All end-of-tenancy cleaning quotes provided are calculated on a fixed price basis. The price depends on the size and specifications of the property and the additional services you would like to add.

Q: Can you provide with service while I am not in the property?

A: Yes, if you are not able to be at the property you can arrange someone to open for us or we can pick up and drop off the keys from preferable place for additional charge.

Q: Do you move furniture to clean behind?

A: In this type of service, the property has to be empty from furniture if is not, then the cleaners are happy to move furniture. Due to Health and Safety regulations, one Cleaner will attempt to move only furniture that requires no more than one person.

Q: What does your end of tenancy clean service do?

A: Due to our extensive experience in this type of cleaning service in London and the many estate agencies, we have worked with for more than 10 years, we have learned exactly what it takes to make your agent or landlord happy with the cleaning. We do a deep clean of the entire property from top to bottom paying special attention to all the little details that your agent or landlord will notice.

Q: Why do I need to carry out an end of tenancy clean?

A: There is a very strict policy on leaving properties in London. All estate agencies and Landlords want their rental properties to be in excellent condition when you move out so they can return your full deposit.

Q: Do I have to pay extra for Parking fee or congestion charge?

A: The parking fee is not included in the service price. You must provide a parking spot (big enough for a mini van) as close to the property as possible (within 50 to 150 meters). The cleaning team is coming fully equipped with all needed supplies to perform the service so they need to be able to easily bring in all the equipment from their vehicle. If you need any details in order to secure a parking permit, please contact us at least 24 hours prior to the day of the service. Please leave a direct contact number and expect an update via SMS or email from 5 pm to 7 pm the day before the service. If the client cannot provide a parking permit and we can’t find any free parking spots then the client must cover the parking fee. If the property is located in the congestion zone, the client will be asked to cover the charge.

Q: Can I do end of tenancy cleaning myself?

A: Yes, you can clean the property yourself but it is not a good idea and you have to keep in mind a few things. - Some estate agencies and landlords require professional cleaning to be done in order to refund your deposit. - Can you be sure to clean all the details that will be inspected? - You have to consider the time you will spend as you most likely will use unprofessional cleaning products which will increase scrubbing and cleaning time. - If any omissions are noted in the inventory check, in all likelihood, the estate agency or landlord will not respect your desire to go back and correct your mistakes. They will hire a professional cleaning company that will charge the full amount for a moving-out cleaning service.

Q: What time slots are available?

A: Our EOT cleaning services are available to start between 8:00 am and 9:00 am. The second cleaning may start after the first one, but usually, we set a time between 1:00 pm and 2:00 pm. In exceptional cases, we can set up a third address for the day that starts around 5:00 pm. We can provide you with a cleaning service between Monday to Saturday subject to availability.

Q: Do you wash painted walls and ceilings as part of your EOT service?

A: Because there is a real danger of damaging the wall and the paint, we do not wash painted walls and ceilings. We only dust them and remove cobwebs.

Q: Do I have to defrost my fridge- freezer in advance of exit clean?

A: It always takes a long time for your freezer to fully defrost so please make sure it is defrosted one day in advance.

Q: Is carpets and upholstery cleaning included?

A: We will vacuum all carpets and soft furnishings meticulously. You can request additional services to get your carpets, and upholstery deep cleaned at an extra fee but we will offer you a discounted price if you book more than one cleaning service with us.

Q: Is carpet cleaning compulsory for check out cleaning?

A: If you have carpets or sofas in most cases your landlord or estate agency will require professional hot water extraction cleaning. However, you need to double-check your tenancy agreement. Please note that we offer carpet cleaning services at affordable prices when you combine them with our end of tenancy cleaning.

Q: Is blinds cleaning included?

A: Cleaners can lightly dust the blinds as part of the standard service. The deep cleaning of the blinds is also available at an extra fee.

Q: What is the difference between lightly dusting the blinds and deep cleaning them?

A: When lightly dusting the blinds, it is possible that dust remains and we do not give a guarantee in this case. During the deep cleaning of the blinds, it is possible to remove them to be thoroughly cleaned of dust, grease and layers of smoke, in which case we provide a guarantee for their cleaning.

Q: Can you carry out the service if I am not present?

A: In fact, it is recommended that you are not present at the site during this cleaning due to health and safety considerations. As long as you can arrange access to your property, we can do the cleaning. We could also collect and return the keys for a small fee.

Q: Is there anything I need to do prior to the service?

A: Yes, there are a few things that need to be done on your side prior to the service, in order for it to be carried out to the highest quality. Firstly, the property needs to be emptied of personal belongings and the fridge/freezer emptied and defrosted. Secondly, it's best if all of the rubbish and leftovers have been bagged and binned. And lastly, we will need you to provide electricity, running hot water, and working lights so that we can give you the best end-of-tenancy cleaning you can get.

Q: Do I have to meet the cleaners in person?

A: No. All we need is to have access to the property at the time of the service booked. You may leave the key to the concierge and inform them or find somebody else to meet the professionals for you.

Q: What areas do you cover?

A: Our professional cleaning services in London are available in almost all areas within zones 1-5.

Q: Do you clean the oven?

A: Yes. The deep oven cleaning is part of our end-of-tenancy service. You just need to let us know what type of oven you have - single oven, double oven, range oven, etc.

Q: What if my inventory inspection fails?

A: Our end-of-tenancy cleaning service is fully guaranteed. We usually provide a72 hours guarantee period. If there is anything left not cleaned or not cleaned to a satisfactory result, through human error, and you inform us by email within the guarantee period, we will be more than happy to go back and rectify it FREE of charge as soon as we can (usually within 3 days of receiving a complaint)! You must provide us with access to the property to do the re-clean. Please note that we do not offer refunds!

Q: Why should I pick your cleaning services over another company?

A: We guess you want to hire a cleaning company that you can trust and that will do the best for you. If so, that's exactly what we do. We have been doing this type of cleaning every day for many years and that makes us very experienced. In addition, we know how stressful a move can be, so we look to make it as easy as possible for you.

Q: How much does it cost to get the carpets cleaned too?

A: We are happy to offer you hot water extraction for deep cleaning of your carpets as an additional service to your move-out cleaning service at a promotional price.

Q: How long until the carpets are completely dry?

A: We use hot water extraction with a very strong vacuum. However, avoid stepping on the carpets and rugs at least 12 hours after cleaning them to prevent re-soiling and deformation of the fibers.

Q: Why should I pick End of tenancy cleaning service over a One-Off cleaning service?

A: The one-off cleaning is usually for people who live on the property and want a one-time service. On the other hand, an end-of-tenancy cleaning is a standard and is much more deep cleaning. Also, End of lease cleaning has a guarantee period after the cleaning as opposed to one-off cleaning.

Q: Can landlords charge for end of tenancy cleaning?

A: Your landlord can't make you pay for a professional cleaning service, but they may deduct the amount from your security deposit. Some landlords also require an invoice from a cleaning company in order to give you back your deposit.

Office Cleaning

Q: Do you do cleaning before, after or during open hours?

A: Whatever suits you. We provide a flexible cleaning service that fits in with your needs.

Q: Is it safe to give the cleaners keys for our office?

A: Yes, it is. All customer keys are stored securely, with no addresses, contact numbers, alarm codes or other personal information.

Q: Are you and your workers insured?

A: Yes, we have a full Employers and Public Liability Cover.

One-Off Cleaning

Q: What is the deference between One Time and Regular Domestic?

A: One off professional cleaning is a service for busy people who can’t handle every cleaning every week or don't want to waste their time.

Q: What is One-off cleaning service?

A: It's a one-time service performed by professionals. You can choose between different varieties of the service, such as normal or deep.

Q: What type of detergence you use during One Off service?

A: We can use the supplies you have at home. However, we prefer to use our own professional detergents you can't buy at your local store. These detergents are stronger and more effective against limescale, mould, greasy surfaces, etc., allowing us to achieve better results.

Q: How long the service will take place?

A: The duration of the service depends on the size of the property and on the condition. It also depends on what type of service you've chosen – light or deep. This is the reason to have a conversation over the phone with the clients and we can give a proper individual quote.

Q: Do you charge for equipment and detergents?

A: In this service, you can choose to provide your own detergents and equipment or you can arrange professional detergents and all equipment needed for the service for an additional charge.

Q: Do you charge per hour or is fixed price?

A: Usually the One-Off service is per hour but depends of your needs and if you add other services including the One off, we can make a special fixed price.

Q: Can I add oven, carpet or upholstery cleaning?

A: Yes you can add other services. We give individual attention of every quote and we discuss everything with the costumers, just to make sure that the client is happy and he add the right services.

Q: Can I reschedule my booking if something happened?

A: The things happen, we all understand that. Yes, you can change the scheduled date and time, we just ask if is possible at least 24 hours, notice. Please see our T&C.

Q: Do you cover my area?

A: We are happy to provide a service if you're located in the M25 ring.

Q: Are you insured?

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.

Q: How I can pay?

A: You can pay by credit/debit card using security payment platform, bank transfer or cash.

Oven Cleaning

Q: How long will the cleaning take?

A: From 1 hour for a single oven, up to 3 hours for a large Range cooker or AGA. A standard freestanding cooker, or double oven plus hob, will take 2 hours to clean.

Q: How soon can I use my oven after the clean?

A: Immediately because we don’t use any unsafe chemicals Your oven is ready to use as soon as our Operative departs.

Q: How often will my oven need professionally cleaning?

A: This depends on how often the oven is used and what is cooked in it. An oven that is regularly used will need more regular cleaning than an oven that is used once a week or only to cook ‘ready meals’. We recommend a clean every 6 months but you may find that yearly is enough or if you have a large family or regular dinner parties, you may need us more often. We will remind you 6 months after our visit, but it is up to you to decide. We will be happy to accommodate our next visit to suit you.

Q: Do you clean the glass doors?

A: Yes, We clean the inside and outside of the doors, including in between the glass panels, unless it is a sealed unit.

Regular Domestic Cleaning in London

Q: Do you cover my area?

A: We cover from first to fifth zone in London for Regular Domestic cleaning.

Q: Will I have the same day and time slot?

A: Yes, you will have the same day and time slot each time unless an unexpected situation arises.

Q: Can you clean my home when I am at work or away?

A: Yes, we can. If is more convenient for you, you can leave the keys to your domestic cleaner, or other way for access to your home. Depending on your needs, other arrangements can be made for your comfort.

Q: How I can pay?

A: You can pay by credit/debit card using a secure payment platform, bank transfer, or cash.

Q: What is the cost of regular domestic cleaning in London?

A: The average cost for regular domestic cleaning in London is between £10-£25 per hour. The price for the service depends on a number of factors, such as your home’s size, the frequency of cleaning, and the level of required cleaning. We can calculate the exact price for you when you fill out our form. If you choose Samyx’s services, we can also offer you a discount on our other services.

Q: How often should I get my house cleaned?

A: The frequency of your regular domestic cleaning depends on your personal preferences and needs. Some people may prefer to have their home cleaned once a week, while others may be comfortable with having a cleaning every two weeks. It's a good idea to consider factors such as the size of your home, the number of people living there, and your schedule when deciding on the frequency of your cleaning. Some areas and especially the high streets have more traffic and more dust. For good results, we recommend booking a domestic cleaning service once a week as this has more advantages than cleaning once every two weeks. The main advantage of the weekly service is that your flat or house will be clean almost all the time while fortnightly basis, a week will be dirty, especially at the end. Other advantage is that domestic cleaning services on a weekly basis are cheaper than fortnightly ones.

Q: What tasks are typically included in regular domestic cleaning in London?

A: Typically, regular domestic cleaning services in London include dusting, vacuuming, mopping, and wiping down surfaces. We offer additional custom cleaning services like washing the dishes, cleaning inside cupboards and/or fridge, internal window cleaning, changing bed linens, ironing, etc. Furthermore, you can leave a note with your preferences and for what we have to pay more attention to on a particular day. All you have to keep in mind is to consider the time we have. You can see all the tasks included in our service in the table above.

Q: How do I find a reputable domestic cleaning company?

A: Although it sounds difficult, in reality, it’s not. You can easily find a reputable domestic cleaning company in London. Here’s how: Initially, you can ask for recommendations from friends, family, or neighbors who have used such a service before. Additionally, you can search online for cleaning companies in your area and read customer reviews to get an idea of their reliability. That’s why we are transparent and you can easily see our customer reviews on our website, Trustpilot, and more.

Q: What are the minimum number of hours per visit?

A: The minimum number of hours per visit are: 2 hours per visit for weekly cleaning 3 hours per visit for fortnightly cleaning

Q: Will I have the same cleaner each time?

A: We do our best to send you the same professional cleaner for weekly and forthrightly services. For this purpose, it is important to keep your usual day, time, and duration for the service.

Q: What happens if my cleaner is sick or on holiday?

A: In case the cleaner is sick or on holiday, we will inform you and ask if you want a replacement.

Q: How do I prepare my home for a regular domestic cleaning service?

A: There are a few things you can do to prepare your home for domestic cleaning in London: Pick up the clutter and put away any items that you don't want the cleaner to touch. This will make it easier for the cleaner to access the surfaces they need to clean and will also help to prevent accidents. Identify any areas that require special attention or that you want the cleaner to focus on. This might include stains, spills, or areas that are particularly dirty. Consider moving any fragile or valuable items out of the way or placing them in a secure location. Make sure that the cleaner has access to all the necessary cleaning supplies and equipment, such as a vacuum cleaner, mop, and bucket.

Q: Are your domestic cleaning services insured?

A: As a professional cleaning company in London with a good reputation, we are fully insured so that we can protect our clients in case of accidents. We have Public Liability insurance, which covers damages up to £1,000,000. We also make background checks on all cleaners before they start cleaning your home or office. As one of the leading cleaning companies in London, Samyx Cleaning follows all health and safety regulations and guidelines.

Q: Should I provide cleaning materials and equipment for my home cleaning service?

A: We request you to provide the cleaning products (if you need help with this, we can advise you on the proper cleaning products for your home) and equipment (vacuum cleaner, mop, and a bucket). Our London cleaners will check your cleaning materials and we'll let you know when you're running out of something.

Q: Can you supply with antibacterial cleaning detergents against Covid-19?

A: Yes, we can supply professional products against Covid-19 with a very high level of effectiveness in killing the virus, with extra charge.

Q: What happens if I am not satisfied with the domestic cleaning service?

A: Please keep in mind that you should give each cleaner at least three visits so that they can get to know your house and your preferences. However, we understand that not all cleaners work in the same way and it is possible that some customers are not satisfied with some cleaner but are satisfied with another. Things like this happen but we do our best to help you in any way we can so please contact us as soon as possible.

Q: Does regular home cleaning include carpet or upholstery cleaning?

A: These services are not included as part of the domestic cleaning service. However, we have other professional cleaners to take care of these tasks. You can easily book those services online.

Q: Can I ask the cleaner to clean the oven from inside?

A: Cleaning an oven requires different knowledge as well as professional detergents to carry out professional oven cleaning. That is why this is not included in our regular domestic cleaning service in London. Still, we do offer such a service so you can call us or easily book such a cleaning service online via our booking form.

Q: What are some tips for maintaining a clean home in London?

A: Here are a few tips for maintaining a clean home in London: Establish a regular house cleaning routine and stick to it. This might involve setting aside a specific day or time each week for tasks such as dusting, vacuuming, and mopping. Keep clutter to a minimum by regularly decluttering and getting rid of items you no longer need. Encourage everyone in the household to pitch in with the cleaning by assigning tasks and responsibilities. Invest in high-quality cleaning supplies and equipment to make the cleaning process more efficient and effective. Don't let messes or spills sit for too long. The longer they are left, the harder they will be to clean. Consider hiring a professional cleaning service to help with deep cleaning or tasks that you don't have time for.

Upholstery Cleaning

Q: What stains can you remove?

A: We can remove a large variety of stains including tea, coffee, red wine, food stains, blood, ink, tar, oil, urine, draft marks, dye transfer and many other types of stains. Stain removal results can vary due to the many different types of fabrics and carpet fibres, please contact us and we will be happy to discuss it with you.

Q: Do you guarantee to remove all stains?

A: We guarantee the best results possible but unfortunately cannot guarantee removal of all staining because it’s sometimes not possible.

Q: What equipment do you use?

A: We use a large variety of specialist professional equipment depending on the item to be cleaned. Our most commonly used method of cleaning uses our hot water extraction machine. This machine can rinse and extract the soiling and staining at very high power if necessary. We can also use different machinery for delicate fabrics i.e. silks and other dry clean only fabrics.

Q: Is the cleaning safe for children and pets?

A: Yes, all of the main cleaning solutions we use are eco-friendly, biodegradable and are also safe for children and pets to use the item or area following cleaning.

Q: How soon can I use the items after cleaning?

A: The average carpet and rug will take between 2 - 4 hours to be touch dry although you can often walk on the carpets straight after cleaning. Upholstery will take 4 - 5 hours to dry on average. Curtains, leather and mattresses can be ready for use almost immediately following the cleaning. Drying times can vary due to soiling and staining levels, humidity, ventilation and temperature. Our technicians will advise you how to get the quickest drying times.