FAQ

A: Yes. Samyx Cleaning serves Zones 1–5 for regular domestic cleaning across London. Availability depends on postcode and schedule. Enter your address in the booking form to see current slots.

A: Yes, a fixed weekly or fortnightly slot is set at booking. In rare cases (staff illness or transport issues), an alternative time is offered the same day.

A: Yes. Visits can run in your absence using key-holding or concierge access. Entry instructions and alarm codes are stored securely and used only for scheduled visits.

A: Card or bank transfer is preferred. Cash is available by prior arrangement. Recurring bookings are invoiced after each visit with VAT included.

A: Clear surfaces where possible and remove items you prefer not to be moved. Note any priorities in the booking form. The cleaner brings standard products unless you request your own.

A: Most homes choose weekly for kitchens and bathrooms that see daily use. Fortnightly suits lighter households. Adjust frequency after the first month if needed.

A: Kitchens and bathrooms cleaned, reachable dusting, mirrors polished, bins emptied, and floors vacuumed and mopped. Bedrooms and living areas are tidied with surfaces wiped. Add-ons can extend the visit.

A: Two hours for weekly bookings and three hours for fortnightly bookings. Larger homes or add-ons may require more time.

A: Wherever schedules allow, yes. If cover is needed, notes from previous visits guide the stand-in so results match your routine.

A: Yes. Antibacterial solutions can be used for kitchens, bathrooms, and frequently touched areas if preferred. The cleaning team normally applies gentle, home-safe detergents that remove bacteria without harsh chemicals.

A: Yes. Samyx Cleaning holds full Public Liability Insurance covering up to £1,000,000 for accidental damage during regular domestic cleaning visits. All cleaners are background-checked before joining the team, and insurance details are available from the office upon request.

A: Either option works. The cleaning team can bring all products and tools, or use your preferred brands if you supply them.

A: The current rate for regular domestic cleaning with Samyx Cleaning is £17.90 per hour, VAT included. Prices stay the same for weekly or fortnightly visits, with a two-hour minimum per session. Optional add-ons, such as ironing or inside-appliance cleaning, are calculated at the same hourly rate. The total is shown clearly in the booking form before confirmation.

A: The office offers a cover visit at the same time where possible. If you prefer, the session is rescheduled to the next available slot.

A: Contact the office within 24 hours. A return visit is arranged to address missed areas, or a fair adjustment is applied.

A: No. Routine visits focus on surfaces, kitchens, bathrooms, and floors. Carpet cleaning and upholstery cleaning are booked as separate services.

A: Inside-oven cleaning is a separate service that requires specialist products and extra time. Add it in the form or book our Oven Cleaning service.

A: Regular domestic cleaning maintains day-to-day standards. For move-out inspections, book End of Tenancy Cleaning, which follows agency checklists.

A: Keep a small daily list: load dishes, wipe hobs after use, run a quick bathroom wipe, and empty bins before they overflow. Light habits make weekly or fortnightly cleaning more effective.

A: End of tenancy cleaning includes a full top-to-bottom clean of the entire property, following a fixed inventory checklist. The service covers kitchens, bathrooms, living areas, appliances, fixtures, and fittings, ensuring the property is ready for inspection.

A: Letting agents and landlords in London require the property to meet professional cleanliness standards before returning your deposit. A proper end of tenancy clean reduces the risk of deductions and failed inventory reports.

A: We use a checklist-based cleaning process shaped by years of working with London letting agents. Every part of the property is cleaned to meet actual inspection logic - not just surface tidiness. This includes appliances, lime-prone areas, and hidden zones that typically trigger deductions.

A: Yes. Every end of tenancy cleaning comes with a 72-hour guarantee. If anything is missed and reported within this period, we’ll return for a re-clean free of charge - subject to access.

A: If a missed detail leads to inspection failure, and the issue is reported within our 72-hour guarantee window, we will re-clean the affected areas at no extra cost. Refunds are not offered, but resolution is always a priority.

A: Yes. All cleaning professionals are covered by Public Liability insurance up to £1,000,000. This covers accidental damage to property during the cleaning process.

A: Cleaning time depends on the size and condition of the property. A small flat in good shape may take 3–4 hours, while larger or heavily used homes can take most of the day. The service finishes only once the full checklist is covered.

A: No, you don’t need to be present. You can give access through someone else, leave keys with the concierge, or book key collection and return for a small additional fee. Most clients prefer not to be at the property during cleaning.

A: Before the service, please remove all personal items, defrost the fridge/freezer, and bag any leftover rubbish. Ensure electricity, hot water, and lighting are available so the team can work safely and efficiently.

A: Yes. Please make sure the freezer is fully defrosted at least 24 hours in advance. This allows the team to clean it thoroughly without delays or risk of water damage.

A: Yes. All materials, tools, and professional-grade cleaning products are provided and included in the price. You don’t need to supply anything.

A: The team size depends on the property. For smaller flats, one or two cleaners may be enough. For larger homes, we usually send a team of three or four to ensure the work is completed efficiently and to standard.

A: No. External window cleaning is not included in the standard quote. It can be added as an extra service if safe access is possible. Balcony window exteriors are included if balcony cleaning is booked.

A: Yes. Deep oven cleaning is included. We ask that you specify the oven type - single, double, or rangе, when booking so we can assign the proper time and tools.

A: End of tenancy cleaning is usually performed in unfurnished or mostly empty properties. If lightweight furniture remains, it can be moved by the cleaners - only if it can be safely handled by one person.

A: You must ensure there is parking within 50–150 metres of the property. If a permit is needed, please arrange it in advance. If no free parking is available, parking and congestion charges must be covered by the client.

A: We offer morning slots (8:00–9:00 AM), early afternoon slots (1:00–2:00 PM), and, in special cases, late afternoon (around 5:00 PM). Services are available Monday to Saturday.

A: If the property is in the London Congestion Zone, the congestion charge will be added to your final invoice. We’ll inform you of this during booking confirmation.

A: No. Painted walls and ceilings are only dusted and cobwebs removed. We do not wash them due to the risk of damage to the paint or surface.

A: Vacuuming of carpets and soft furnishings is included. Deep steam cleaning (hot water extraction) is available as an additional service and can be added during booking.

A: In most cases, yes - especially if carpets or sofas were present during tenancy. Many landlords or letting agents expect hot water extraction to be performed. Always check your tenancy agreement for specific requirements.

A: Light dusting of blinds is included as standard. If you require deep cleaning (e.g. for greasy or smoke-covered blinds), it’s available for an additional charge.

A: Light dusting removes loose surface dust but may leave residue behind. Deep cleaning involves removing, soaking, or wiping each slat thoroughly - suitable for grease or heavy build-up. Only deep cleaning comes with a quality guarantee.

A: We provide end of tenancy cleaning across most London postcodes, covering Zones 1 to 5. If you're unsure whether we operate in your area, contact us and we’ll confirm availability.

A: Yes. We offer cleaning services from Monday to Saturday. Sunday bookings are possible in some cases, depending on availability and may involve a surcharge.

A: We offer discounted rates when carpet cleaning is added to end of tenancy cleaning. The exact price depends on how many rooms are carpeted and their condition. You’ll receive the full quote before confirming the booking.

A: Carpets usually dry within 8 to 12 hours after steam cleaning. We recommend avoiding walking on them during this period to prevent re-soiling or fibre deformation.

A: End of tenancy cleaning follows a strict checklist and is designed to meet letting agent standards. One-off cleaning is more general, without a guarantee, and is usually used for spring cleaning or occasional refresh.

A: Yes. If the property is not cleaned to the standard required by your tenancy agreement, the landlord may deduct the cost of professional cleaning from your deposit. Some landlords also require an invoice as proof.

A: We deliver checklist-based end of tenancy cleaning tailored to London’s rental standards. Our service includes all equipment, a 72-hour re-clean guarantee, and flexible booking - designed to help you pass the inspection and get your full deposit back.

A: The property should be emptied of personal belongings and rubbish. While pre-cleaning isn’t required, properties in extremely poor condition may affect duration or cost. If unsure, feel free to send us photos for review.

A: A single visit that resets the home without an ongoing schedule. It can be booked as a standard one-off, deep cleaning for heavier build-up, or move-in cleaning before furniture arrives. The scope is agreed at booking so the cleaning team works to clear priorities in one session.

A: Regular Domestic Cleaning runs weekly or fortnightly with the same routine. One-Off Cleaning is a single appointment used for a full refresh, seasonal work, deep cleaning, or to test the service before starting a schedule. The visit covers agreed tasks rather than a repeating plan.

A: You may supply products if you prefer. Professional detergents are available and are more effective against limescale, mould, grease, and ingrained soil. They are used according to surface type, with a neutral finish after rinsing. Product details can be confirmed during booking.

A: You can provide materials, or select professional products and full equipment for an additional charge. The choice is shown during booking so you know the total before confirming. Vacuums, mops, and specialist products are included only when the professional option is chosen.

A: Duration depends on property size, current condition, and the chosen pathway, for example standard one-off or deep cleaning. Time estimates are given during booking after a short set of questions. Large homes or heavy build-up require longer appointments to cover all agreed areas properly.

A: Both options are available. Hourly pricing suits focused lists in smaller homes. Fixed price suits whole-home coverage or deep cleaning. VAT is included and the total is shown before you confirm the booking. You can switch option if your scope changes before the visit.

A: Yes. Add them at booking so everything is completed in one visit. Oven cleaning, hot water extraction for carpets, and upholstery cleaning are priced as extras. Listing them in advance helps the assigned professionals plan time and materials for the day.

A: Yes. Please give at least 24 hours’ notice and a new slot will be arranged. Same-day changes are subject to availability. All updates are confirmed by email or message so your visit details stay accurate for the cleaning team.

A: Service is available across London within the M25. Availability depends on date and time; the booking form shows open slots for your postcode. If you need a specific window, request it and the office will confirm the nearest match.

A: Yes. Public Liability Insurance covers accidental damage up to £1,000,000. Background checks are completed for all cleaners before they attend a property. Policy details can be shared on request. Keys and access codes are logged securely and returned after the visit.

A: Payment can be made by debit or credit card through a secure platform, by bank transfer, or in cash where agreed in advance. VAT invoices are issued with each booking and reflect the option selected, hourly or fixed price.

A: Most London homes benefit from a professional carpet clean every six to twelve months. Properties with pets, young children, or heavy foot traffic may need more frequent treatment to prevent grit build-up and fibre wear.

A: Drying usually takes between two and six hours depending on ventilation, pile depth, and room temperature. Opening windows or switching on gentle airflow helps moisture release faster.

A: Many long-standing marks fade or disappear after hot water extraction. Results depend on the fibre type, age of the stain, and whether it’s been previously treated with household chemicals.

A: Yes. All detergents used are pH-neutral and safe once dry. The process leaves no sticky residue, so carpets remain safe for crawling, playing, and everyday use immediately after drying.

A: Most homes benefit from professional upholstery cleaning once or twice a year. Sofas and chairs that see daily use, pets, or cooking exposure may need attention every six months to preserve fabric condition and hygiene.

A: Common materials such as cotton, linen, velvet, and synthetic blends can all be treated when the right method is chosen. A quick fibre and colour test is always carried out before cleaning to make sure the detergent and temperature are safe.

A: Drying takes between two and six hours depending on ventilation and fabric thickness. Opening windows or running gentle airflow helps moisture leave faster and evenly.

A: Most long-held smells from pets, smoke, or cooking disappear during hot water extraction. When odours sit deep in the weave, an enzyme treatment neutralises them at their source and leaves the room naturally fresh.

A: Yes. Deep extraction removes the thin film of oils and dust that dulls colours over time. Once this layer is gone, fabrics reflect light more evenly, so colours appear richer without the need for chemical brighteners.

A: Smaller pieces like chairs can stay in place, while larger sofas are moved slightly to reach underneath and behind. The cleaning team handles positioning safely and returns everything once drying begins.

A: A full post-renovation reset: dust removal on all reachable surfaces, inside tops of cupboards, frames and skirting, internal windows and tracks, bathroom descaling, kitchen degreasing, and floor care. Paint spots are treated where safe. Extras like carpet or appliance interiors can be added.

A: Yes. Cupboards can be wiped inside and out, including tops. Appliance exteriors are standard; interiors (oven, fridge, freezer, microwave) are optional add-ons and quoted in advance.

A: Yes, across London within the M25. Nearby postcodes just outside the ring can be arranged - send the address and we’ll confirm availability and travel time.

A: No. The cleaning team brings professional detergents and equipment suitable for fresh finishes. If you prefer specific products, tell us before booking. Sourcing specialist brands may carry a small surcharge.

A: Yes. Public Liability Insurance up to £1,000,000 covers accidental damage during the visit. Background checks are completed for the cleaners before they attend a new property.

A: Yes. Common add-ons are oven interior cleaning, steam carpet cleaning, upholstery cleaning, balcony sweep/wash, and detailed internal windows. They’re priced upfront and scheduled for the same slot where possible.

A: After builders cleaning is usually a fixed price with VAT, based on property size, dust level, bathrooms, and window count. Hourly rates are used only for partial cleans or where trades are still working.

A: No. We don’t remove rubble or building materials. The site must be clear of waste before cleaning. If needed, book a licensed waste carrier prior to the visit.

A: Yes. If work is delayed, we can move the slot with at least 24 hours’ notice. Two-phase cleaning can be arranged when snagging continues.

A: Card via secure payment link, bank transfer, or cash by arrangement. VAT is included on the invoice, which is issued on booking confirmation.

A: Most single or double ovens take between 1.5 and 2.5 hours, depending on size and carbon build-up. Larger range or AGA models may need up to 3 hours to complete disassembly, soak-tank cleaning, and reassembly.

A: Yes. All detergents are food-safe and fully rinsed. The cleaners run a short test cycle to confirm even heating, so the oven is ready for use immediately after the visit unless a brief airing is advised.

A: Every removable part is treated - trays, racks, panels, fan housing, and the inner door glass. The cleaners also wipe the door seals, control area, and exterior surfaces for a complete finish.

A: For average home use, every six months keeps performance stable and prevents heavy build-up. Homes that cook daily or use high temperatures may prefer quarterly visits to maintain clear glass and consistent heating.

A: Yes. Office cleaning London can be arranged for early morning, daytime, or after-hours slots. Schedules are built around staff presence, meetings, or building rules, so cleaning never interrupts business activity.

A: Yes. Keys and access details are stored under contract reference with no link to personal data, addresses, or alarm codes. Key-holding follows a logged sign-in and return process, giving clients full traceability and control.

A: Yes. Samyx Cleaning carries full Employers’ and Public Liability Insurance up to £1,000,000. All assigned cleaners are DBS-checked before working on site. Insurance documents can be provided for building management or compliance purposes.

A: Yes. The cleaning team can work around active offices using quiet equipment and low-odour products. Desks are cleaned in rotation, and meeting rooms are handled between bookings. This setup keeps hygiene visible without interrupting work.

A: Most clients choose daily or several times per week, depending on staff numbers and foot traffic. For large buildings, morning and evening visits are common. Frequency can be adjusted at any time with one week’s notice.

A: Yes. All cleaning agents and equipment are included in the service unless your company has its own policy for specific brands. Products are safe for office use and leave no lingering fragrance.

A: Yes. Access to sensitive rooms or files is managed under client instruction. Cleaners sign confidentiality agreements where required and avoid opening drawers or handling documents. Only authorised areas are entered.

A: Office cleaning is invoiced monthly with VAT included. Payment can be made by bank transfer or card. Each invoice lists visit frequency, total hours, and site reference for straightforward accounting.

A: Regular cleaning of shared spaces in a building - lobbies, stairwells, corridors, lifts, bin stores, and mail areas. Tasks cover floors, glass, metalwork, and touchpoints so entrances look presentable and safe for residents and visitors.

A: Most buildings choose weekly visits; busy stairwells or winter months benefit from two or three per week. Focus is on handrails, buttons, doors, and floors, with dusting, vacuuming, mopping, and touchpoint sanitising each visit.

A: Yes. The cleaning team services stairs, landings, entrances, front doors, lifts, and bin areas. Schedules align with building rules and quiet hours to avoid disturbance to residents.

A: Yes. We can supply all equipment and cleaning agents suitable for shared spaces, or use the building’s supplies if preferred. Products are low-odour and safe once dry.

A: An accessible power socket for the vacuum and access to water for mopping. Clear entry to areas being cleaned helps us work efficiently. If lifts are used, a service key or fob is helpful.

A: Keys and codes are logged under the contract reference, stored securely, and signed in and out. No address details appear on tags. Key-holding can be ended or changed at any time on request.

A: Yes, we do!

A: We have the following European Standards: E14476, EN1276, EN1650.

A: Yes. It is children and pet friendly. Our Bio Product is derived from natural plant oil and environmentally friendly bio disinfectant. Suitable for most textile surfaces in the home. pH neutral & safe on wool.

A: The Coronavirus disinfection procedure takes anything between 30 to 90 minutes for our technician to disinfect, depending on the size of your property. After that, the product needs 60 minutes to work.

A: Tests show that traditional wiping of surfaces only clears around 11% of bacteria and viruses, according to the British Medical Journal. In fact, the system can even end up spreading the germs because they attach to the cloth and then are wiped onto clean surfaces. Not only that, but there are many hard to reach spots that regular cleaning cannot reach.

A: Yes, it does! In light of the recent COVID-19 developments, we’ve taken it upon ourselves to perfect the art of antiviral disinfection, in order to provide our clients with the safety and peace of mind that they deserve. Coronavirus is a basic ‘enveloped’ virus. The virus is enclosed by a lipid membrane (a fat-like substance,) this membrane (envelope) is used by the virus to attach itself to the host cell, the virus then penetrates the host cell and replicates itself. The envelope is actually quite fragile and susceptible to changes in temperature, pH levels and Disinfectants. Our domestic and commercial disinfection service is designed to eliminate up to 99.9999% of all viruses and bacteria, without the use of toxins, bleach, or other dangerous chemicals.

A: Our Garden Maintenance service encompasses a wide range of tasks to keep your garden looking its best, including lawn care, hedge trimming, weeding, planting, pest control, and seasonal cleanup.

A: The frequency depends on your garden’s needs and your personal preferences. We offer weekly, bi-weekly, and monthly maintenance plans, as well as one-time visits. We’re happy to work with you to determine the best schedule for your garden.

A: Yes, we prioritize the environment in all our services. We use eco-friendly practices, including sustainable waste disposal, organic gardening methods upon request, and environmentally safe products.

A: Absolutely. Many of our clients are not present during maintenance sessions. We just need access to your garden and any specific instructions you might have for us.

A: Pricing is based on the size of your garden, the specific services you require, and the images you add. After an initial consultation and possibly a site visit, we provide a personalized quote tailored to your garden’s specific needs.

A: We can remove a wide variety of garden waste, including plant debris, old lawn furniture, and general green waste. If you have specific items, just let us know in your message.

A: Simply send us images of your garden and describe what you want to be cleared. We'll review the details and provide you with a tailored quote.

A: No special preparation is needed on your part. Just ensure we have access to your garden on the day of service, and we'll handle everything else.

A: We prioritize eco-friendly disposal methods. Your garden waste will be recycled or disposed of responsibly, according to local regulations.

A: Yes, as long as we have access to the garden and clear instructions, we can perform the garden clearance without you needing to be present.

A: Begin with an initial consultation where we discuss your vision, preferences, and the scope of your project. This step is crucial for us to provide a personalized quote.

A: Absolutely! We specialize in enhancing and transforming existing gardens, ensuring our design complements and elevates your current outdoor space.

A: The duration varies based on the project's complexity and size. After our initial consultation and site survey, we'll provide an estimated timeline for your specific project.

A: Yes, we prioritize sustainability in our designs and can incorporate eco-friendly materials and practices, from drought-resistant plants to sustainable water features.

A: Our quotes are comprehensive, covering design, materials, labor, and any special features or requests. We ensure transparency so you know exactly what you're getting.

A: Typically, laying turf in a standard garden takes about 1-2 days. This timeframe can extend for larger areas or those needing extensive preparation.

A: Early spring or early autumn are ideal, leveraging mild weather for optimal turf rooting without the stress of extreme temperatures or dry conditions.

A: No, for the best results, the old grass must be removed to prepare the soil. This ensures the new turf can root properly and access necessary nutrients.

A: We recommend waiting at least 2 weeks before lightly using your new lawn to allow the turf to properly root and establish.

A: Yes, regular watering is crucial, especially in the first few weeks. Keep the turf moist but not waterlogged to encourage deep rooting.

A: Ideally, a professional cleaning once or twice a year maintains your patio’s condition, depending on its exposure to elements and foot traffic.

A: We effectively tackle most stains, including algae, moss, and oil, using eco-friendly solutions. For particularly stubborn stains, we’ll assess and recommend the best approach.

A: Yes, our cleaning methods and products are eco-friendly and safe for pets, plants, and children, ensuring your patio and garden remain harm-free.

A: The duration depends on the patio's size and condition, but most cleanings are completed within a few hours, allowing for immediate use.

A: We recommend removing any furniture or decorative items from the patio. We’ll handle the rest, including any necessary prep work for cleaning.

A: Our service covers all aspects of lawn maintenance, including fertilization, weed control, aeration, and more, tailored to your lawn’s specific needs.

A: The frequency depends on your lawn’s condition and your goals. We typically recommend a monthly visit to keep your lawn in top shape, but we can adjust based on your needs.

A: Most treatments are safe; however, in cases where stronger supplements are necessary, we'll provide specific safety instructions to ensure the well-being of your pets and children.

A: Absolutely, patchy and yellowing grass often requires targeted treatments such as soil amendment, overseeding, and proper fertilization, all of which we provide based on a thorough assessment of your lawn.

A: While it’s not necessary for you to be home, we do require access to your lawn. If there are specific instructions or concerns, we recommend discussing them with us beforehand.

A: We offer a consultation to discuss your needs, style preferences, and budget, ensuring you select the perfect fence that complements your property and meets your requirements.

A: Installation time varies based on the project size and fence type, but most residential fences are installed within 1-3 days after the site preparation is complete.

A: While it’s not necessary for you to be present for the entire installation, we recommend being available at the start to confirm the project scope and details with our team.

A: Absolutely, we offer removal and disposal services for your old fence as part of our comprehensive fence installation package, making the transition smooth and hassle-free.

A: Our comprehensive tree surgery services in London include tree pruning, crown reduction, crown thinning, tree removal, stump grinding, and emergency tree care. We cater to both residential and commercial properties, ensuring your trees are healthy and aesthetically pleasing.

A: Trees typically need surgery if they show signs of disease, damage, or overcrowding that affects their health and safety. Symptoms can include unusual leaf discoloration, dead branches, fungal growth, or branches interfering with buildings and power lines. An assessment by our certified arborists can provide the best course of action.

A: Absolutely! Our tree surgeons are trained to minimize any impact on your garden and surrounding plants. We use precise techniques to ensure that only the targeted areas of your tree are treated, preventing damage to nearby plants.

A: The frequency of tree surgery depends on the species, size, and health of your trees as well as the specific environmental conditions in London. Generally, an annual check-up is recommended; however, some trees might need more frequent care to maintain their health and appearance. Our team can provide a tailored schedule based on a detailed assessment of your trees.