FAQ

A: We cover from first to fifth zone in London for Regular cleaning services.

A: Yes, you will have the same day and time slot each time unless an unexpected situation arises.

A: Yes, we can. If is more convenient for you, you can leave the keys to your domestic cleaner, or other way for access to your home. Depending on your needs, other arrangements can be made for your comfort.

A: You can pay by credit/debit card using a secure payment platform, bank transfer, or cash.

A: There are a few things you can do to prepare your home for domestic cleaning in London: Pick up the clutter and put away any items that you don't want the cleaner to touch. This will make it easier for the cleaner to access the surfaces they need to clean and will also help to prevent accidents. Identify any areas that require special attention or that you want the cleaner to focus on. This might include stains, spills, or areas that are particularly dirty. Consider moving any fragile or valuable items out of the way or placing them in a secure location. Make sure that the cleaner has access to all the necessary cleaning supplies and equipment, such as a vacuum cleaner, mop, and bucket.

A: The frequency of your regular domestic cleaning depends on your personal preferences and needs. Some people may prefer to have their home cleaned once a week, while others may be comfortable with having a cleaning every two weeks. It's a good idea to consider factors such as the size of your home, the number of people living there, and your schedule when deciding on the frequency of your cleaning. Some areas and especially the high streets have more traffic and more dust. For good results, we recommend booking a domestic cleaning service once a week as this has more advantages than cleaning once every two weeks. The main advantage of the weekly service is that your flat or house will be clean almost all the time while fortnightly basis, a week will be dirty, especially at the end. Other advantage is that domestic cleaning services on a weekly basis are cheaper than fortnightly ones.

A: Typically, regular domestic cleaning services in London include dusting, vacuuming, mopping, and wiping down surfaces. We offer additional custom cleaning services like washing the dishes, cleaning inside cupboards and/or fridge, internal window cleaning, changing bed linens, ironing, etc. Furthermore, you can leave a note with your preferences and for what we have to pay more attention to on a particular day. All you have to keep in mind is to consider the time we have. You can see all the tasks included in our service in the table above.

A: Although it sounds difficult, in reality, it’s not. You can easily find a reputable domestic cleaning company in London. Here’s how: Initially, you can ask for recommendations from friends, family, or neighbors who have used such a service before. Additionally, you can search online for cleaning companies in your area and read customer reviews to get an idea of their reliability. That’s why we are transparent and you can easily see our customer reviews on our website, Trustpilot, and more.

A: The minimum number of hours per visit are: 2 hours per visit for weekly cleaning 3 hours per visit for fortnightly cleaning

A: We do our best to send you the same professional cleaner for weekly and forthrightly services. For this purpose, it is important to keep your usual day, time, and duration for the service.

A: In case the cleaner is sick or on holiday, we will inform you and ask if you want a replacement.

A: Yes, we can supply professional products against Covid-19 with a very high level of effectiveness in killing the virus, with extra charge.

A: As a professional cleaning company in London with a good reputation, we are fully insured so that we can protect our clients in case of accidents. We have Public Liability insurance, which covers damages up to £1,000,000. We also make background checks on all cleaners before they start cleaning your home or office. As one of the leading cleaning companies in London, Samyx Cleaning follows all health and safety regulations and guidelines.

A: We request you to provide the cleaning products (if you need help with this, we can advise you on the proper cleaning products for your home) and equipment (vacuum cleaner, mop, and a bucket). Our London cleaners will check your cleaning materials and we'll let you know when you're running out of something.

A: The average cost for regular domestic cleaning in London is between £10-£25 per hour. The price for the service depends on a number of factors, such as your home’s size, the frequency of cleaning, and the level of required cleaning. We can calculate the exact price for you when you fill out our form. If you choose Samyx’s services, we can also offer you a discount on our other services.

A: Please keep in mind that you should give each cleaner at least three visits so that they can get to know your house and your preferences. However, we understand that not all cleaners work in the same way and it is possible that some customers are not satisfied with some cleaner but are satisfied with another. Things like this happen but we do our best to help you in any way we can so please contact us as soon as possible.

A: These services are not included as part of the domestic cleaning service. However, we have other professional cleaners to take care of these tasks. You can easily book those services online.

A: Cleaning an oven requires different knowledge as well as professional detergents to carry out professional oven cleaning. That is why this is not included in our regular domestic cleaning service in London. Still, we do offer such a service so you can call us or easily book such a cleaning service online via our booking form.

A: Here are a few tips for maintaining a clean home in London: Establish a regular house cleaning routine and stick to it. This might involve setting aside a specific day or time each week for tasks such as dusting, vacuuming, and mopping. Keep clutter to a minimum by regularly decluttering and getting rid of items you no longer need. Encourage everyone in the household to pitch in with the cleaning by assigning tasks and responsibilities. Invest in high-quality cleaning supplies and equipment to make the cleaning process more efficient and effective. Don't let messes or spills sit for too long. The longer they are left, the harder they will be to clean. Consider hiring a professional cleaning service to help with deep cleaning or tasks that you don't have time for.

A: End of tenancy cleaning includes a full top-to-bottom clean of the entire property, following a fixed inventory checklist. The service covers kitchens, bathrooms, living areas, appliances, fixtures, and fittings, ensuring the property is ready for inspection.

A: Letting agents and landlords in London require the property to meet professional cleanliness standards before returning your deposit. A proper end of tenancy clean reduces the risk of deductions and failed inventory reports.

A: We use a checklist-based cleaning process shaped by years of working with London letting agents. Every part of the property is cleaned to meet actual inspection logic - not just surface tidiness. This includes appliances, lime-prone areas, and hidden zones that typically trigger deductions.

A: Yes. Every end of tenancy cleaning comes with a 72-hour guarantee. If anything is missed and reported within this period, we’ll return for a re-clean free of charge - subject to access.

A: If a missed detail leads to inspection failure, and the issue is reported within our 72-hour guarantee window, we will re-clean the affected areas at no extra cost. Refunds are not offered, but resolution is always a priority.

A: Yes. All cleaning professionals are covered by Public Liability insurance up to £1,000,000. This covers accidental damage to property during the cleaning process.

A: Cleaning time depends on the size and condition of the property. A small flat in good shape may take 3–4 hours, while larger or heavily used homes can take most of the day. The service finishes only once the full checklist is covered.

A: No, you don’t need to be present. You can give access through someone else, leave keys with the concierge, or book key collection and return for a small additional fee. Most clients prefer not to be at the property during cleaning.

A: Before the service, please remove all personal items, defrost the fridge/freezer, and bag any leftover rubbish. Ensure electricity, hot water, and lighting are available so the team can work safely and efficiently.

A: Yes. Please make sure the freezer is fully defrosted at least 24 hours in advance. This allows the team to clean it thoroughly without delays or risk of water damage.

A: Yes. All materials, tools, and professional-grade cleaning products are provided and included in the price. You don’t need to supply anything.

A: The team size depends on the property. For smaller flats, one or two cleaners may be enough. For larger homes, we usually send a team of three or four to ensure the work is completed efficiently and to standard.

A: No. External window cleaning is not included in the standard quote. It can be added as an extra service if safe access is possible. Balcony window exteriors are included if balcony cleaning is booked.

A: Yes. Deep oven cleaning is included. We ask that you specify the oven type - single, double, or rangе, when booking so we can assign the proper time and tools.

A: End of tenancy cleaning is usually performed in unfurnished or mostly empty properties. If lightweight furniture remains, it can be moved by the cleaners - only if it can be safely handled by one person.

A: You must ensure there is parking within 50–150 metres of the property. If a permit is needed, please arrange it in advance. If no free parking is available, parking and congestion charges must be covered by the client.

A: We offer morning slots (8:00–9:00 AM), early afternoon slots (1:00–2:00 PM), and, in special cases, late afternoon (around 5:00 PM). Services are available Monday to Saturday.

A: If the property is in the London Congestion Zone, the congestion charge will be added to your final invoice. We’ll inform you of this during booking confirmation.

A: No. Painted walls and ceilings are only dusted and cobwebs removed. We do not wash them due to the risk of damage to the paint or surface.

A: Vacuuming of carpets and soft furnishings is included. Deep steam cleaning (hot water extraction) is available as an additional service and can be added during booking.

A: In most cases, yes - especially if carpets or sofas were present during tenancy. Many landlords or letting agents expect hot water extraction to be performed. Always check your tenancy agreement for specific requirements.

A: Light dusting of blinds is included as standard. If you require deep cleaning (e.g. for greasy or smoke-covered blinds), it’s available for an additional charge.

A: Light dusting removes loose surface dust but may leave residue behind. Deep cleaning involves removing, soaking, or wiping each slat thoroughly - suitable for grease or heavy build-up. Only deep cleaning comes with a quality guarantee.

A: We provide end of tenancy cleaning across most London postcodes, covering Zones 1 to 5. If you're unsure whether we operate in your area, contact us and we’ll confirm availability.

A: Yes. We offer cleaning services from Monday to Saturday. Sunday bookings are possible in some cases, depending on availability and may involve a surcharge.

A: We offer discounted rates when carpet cleaning is added to end of tenancy cleaning. The exact price depends on how many rooms are carpeted and their condition. You’ll receive the full quote before confirming the booking.

A: Carpets usually dry within 8 to 12 hours after steam cleaning. We recommend avoiding walking on them during this period to prevent re-soiling or fibre deformation.

A: End of tenancy cleaning follows a strict checklist and is designed to meet letting agent standards. One-off cleaning is more general, without a guarantee, and is usually used for spring cleaning or occasional refresh.

A: Yes. If the property is not cleaned to the standard required by your tenancy agreement, the landlord may deduct the cost of professional cleaning from your deposit. Some landlords also require an invoice as proof.

A: We deliver checklist-based end of tenancy cleaning tailored to London’s rental standards. Our service includes all equipment, a 72-hour re-clean guarantee, and flexible booking - designed to help you pass the inspection and get your full deposit back.

A: The property should be emptied of personal belongings and rubbish. While pre-cleaning isn’t required, properties in extremely poor condition may affect duration or cost. If unsure, feel free to send us photos for review.

A: One off professional cleaning is a service for busy people who can’t handle every cleaning every week or don't want to waste their time.

A: It's a one-time service performed by professionals. You can choose between different varieties of the service, such as normal or deep.

A: We can use the supplies you have at home. However, we prefer to use our own professional detergents you can't buy at your local store. These detergents are stronger and more effective against limescale, mould, greasy surfaces, etc., allowing us to achieve better results.

A: The duration of the service depends on the size of the property and on the condition. It also depends on what type of service you've chosen – light or deep. This is the reason to have a conversation over the phone with the clients and we can give a proper individual quote.

A: In this service, you can choose to provide your own detergents and equipment or you can arrange professional detergents and all equipment needed for the service for an additional charge.

A: Usually the One-Off service is per hour but depends of your needs and if you add other services including the One off, we can make a special fixed price.

A: Yes you can add other services. We give individual attention of every quote and we discuss everything with the costumers, just to make sure that the client is happy and he add the right services.

A: The things happen, we all understand that. Yes, you can change the scheduled date and time, we just ask if is possible at least 24 hours, notice. Please see our T&C.

A: We are happy to provide a service if you're located in the M25 ring.

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.

A: You can pay by credit/debit card using security payment platform, bank transfer or cash.

A: No guarantee can be made that every stain will be removed. Some stains permanently damage the carpet fibres and no specialist cleaning will reverse this. But we use high quality products and we do our best to clean every type of stain.

A: Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most cases, carpets and soft furnishings should be dry within 6-8 hours.

A: In most cases the Samyx Professional Carpet Cleaning team will be happy to move furniture, however there may be an additional charge for this service. It is important that any valuable items or furniture containing valuables are moved by the customer.

A: Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

A: We can remove a large variety of stains including tea, coffee, red wine, food stains, blood, ink, tar, oil, urine, draft marks, dye transfer and many other types of stains. Stain removal results can vary due to the many different types of fabrics and carpet fibres, please contact us and we will be happy to discuss it with you.

A: We guarantee the best results possible but unfortunately cannot guarantee removal of all staining because it’s sometimes not possible.

A: We use a large variety of specialist professional equipment depending on the item to be cleaned. Our most commonly used method of cleaning uses our hot water extraction machine. This machine can rinse and extract the soiling and staining at very high power if necessary. We can also use different machinery for delicate fabrics i.e. silks and other dry clean only fabrics.

A: Yes, all of the main cleaning solutions we use are eco-friendly, biodegradable and are also safe for children and pets to use the item or area following cleaning.

A: The average carpet and rug will take between 2 - 4 hours to be touch dry although you can often walk on the carpets straight after cleaning. Upholstery will take 4 - 5 hours to dry on average. Curtains, leather and mattresses can be ready for use almost immediately following the cleaning. Drying times can vary due to soiling and staining levels, humidity, ventilation and temperature. Our technicians will advise you how to get the quickest drying times.

A: This is final cleaning after renovation or any type of building work in your property.

A: Yes, you can add any other services depend on your preference. For example, you can add Professional Oven cleaning, Professional steam Carpet cleaning or Upholstery cleaning and etc.

A: Yes, we clean them if you requested. All your needs are discussed with the office before the cleaning.

A: Usually, the After builders cleaning is per hour but depends of your needs and if you add other services including After builders cleaning, we can make a special fixed price.

A: We are happy to send cleaning team for After builders cleaning, One off service and End of tenancy service within M25 ring. We can also send professionals in the surrounding postcodes. If you are not sure that we cover your area, please contact with our office.

A: No, we can’t dispose the builder waist. The property has to be empty from all builder materials, equipment and rubbish.

A: In this service, you can choose to provide your own detergents and equipment or you can arrange professional detergents and all equipment needed for the service for an additional charge.

A: The things happen, we all understand that. Yes, you can change the cleaning date and time, we just ask for notice at least 24 hours.

A: As well as following all health and safety regulations and guidelines, we have Public Liability insurance, which covers damages up to £1,000,000. We also get background checks on all of our cleaners before they start cleaning your home or office.

A: You can pay by credit/debit card using security payment platform, bank transfer or cash.

A: From 1 hour for a single oven, up to 3 hours for a large Range cooker or AGA. A standard freestanding cooker, or double oven plus hob, will take 2 hours to clean.

A: Immediately because we don’t use any unsafe chemicals Your oven is ready to use as soon as our Operative departs.

A: This depends on how often the oven is used and what is cooked in it. An oven that is regularly used will need more regular cleaning than an oven that is used once a week or only to cook ‘ready meals’. We recommend a clean every 6 months but you may find that yearly is enough or if you have a large family or regular dinner parties, you may need us more often. We will remind you 6 months after our visit, but it is up to you to decide. We will be happy to accommodate our next visit to suit you.

A: Yes, We clean the inside and outside of the doors, including in between the glass panels, unless it is a sealed unit.

A: Whatever suits you. We provide a flexible cleaning service that fits in with your needs.

A: Yes, it is. All customer keys are stored securely, with no addresses, contact numbers, alarm codes or other personal information.

A: Yes, we have a full Employers and Public Liability Cover.

A: Communal area cleaning is the process of regularly cleaning and maintaining shared areas of a building or property, such as hallways, lobbies, stairwells, and other common areas. These areas can become dirty due to foot traffic, weather, and everyday wear and tear. Regularly cleaning these areas helps keep them in good condition and helps create a pleasant environment for everyone who uses them.

A: It is recommended that communal areas such as lobbies, hallways, and other shared spaces be cleaned on a weekly or bi-weekly basis. This will help to maintain a healthy and safe environment for everyone who uses these areas. It is important to focus on high-traffic areas and areas that are prone to dirt and grime buildup, such as door handles, handrails, and light switches. Regularly scheduled cleaning should include dusting, vacuuming, and mopping the floors.

A: Yes, we can clean common areas in blocks of flats including stairs, landings, entrances, and front doors. We understand the importance of maintaining a clean and hygienic environment in residential buildings, particularly in areas that are frequently used by residents and visitors.

A: We can provide our own equipment when we clean common areas in flats or use whatever the customer has to provide. Our flexibility and adaptability are two of our greatest strengths when it comes to cleaning. We understand that different customers have different preferences, and we are always happy to accommodate them. If you prefer, we can provide all of the necessary cleaning equipment and supplies ourselves.

A: We do not have any special requirements for our communal area cleaning service. All we need is an accessible electric socket for the vacuum cleaner, especially if the area is carpeted. We also require access to water if the area needs to be mopped.

A: Yes, we do!

A: We have the following European Standards: E14476, EN1276, EN1650.

A: Yes. It is children and pet friendly. Our Bio Product is derived from natural plant oil and environmentally friendly bio disinfectant. Suitable for most textile surfaces in the home. pH neutral & safe on wool.

A: The Coronavirus disinfection procedure takes anything between 30 to 90 minutes for our technician to disinfect, depending on the size of your property. After that, the product needs 60 minutes to work.

A: Tests show that traditional wiping of surfaces only clears around 11% of bacteria and viruses, according to the British Medical Journal. In fact, the system can even end up spreading the germs because they attach to the cloth and then are wiped onto clean surfaces. Not only that, but there are many hard to reach spots that regular cleaning cannot reach.

A: Yes, it does! In light of the recent COVID-19 developments, we’ve taken it upon ourselves to perfect the art of antiviral disinfection, in order to provide our clients with the safety and peace of mind that they deserve. Coronavirus is a basic ‘enveloped’ virus. The virus is enclosed by a lipid membrane (a fat-like substance,) this membrane (envelope) is used by the virus to attach itself to the host cell, the virus then penetrates the host cell and replicates itself. The envelope is actually quite fragile and susceptible to changes in temperature, pH levels and Disinfectants. Our domestic and commercial disinfection service is designed to eliminate up to 99.9999% of all viruses and bacteria, without the use of toxins, bleach, or other dangerous chemicals.

A: Our Garden Maintenance service encompasses a wide range of tasks to keep your garden looking its best, including lawn care, hedge trimming, weeding, planting, pest control, and seasonal cleanup.

A: The frequency depends on your garden’s needs and your personal preferences. We offer weekly, bi-weekly, and monthly maintenance plans, as well as one-time visits. We’re happy to work with you to determine the best schedule for your garden.

A: Yes, we prioritize the environment in all our services. We use eco-friendly practices, including sustainable waste disposal, organic gardening methods upon request, and environmentally safe products.

A: Absolutely. Many of our clients are not present during maintenance sessions. We just need access to your garden and any specific instructions you might have for us.

A: Pricing is based on the size of your garden, the specific services you require, and the images you add. After an initial consultation and possibly a site visit, we provide a personalized quote tailored to your garden’s specific needs.

A: We can remove a wide variety of garden waste, including plant debris, old lawn furniture, and general green waste. If you have specific items, just let us know in your message.

A: Simply send us images of your garden and describe what you want to be cleared. We'll review the details and provide you with a tailored quote.

A: No special preparation is needed on your part. Just ensure we have access to your garden on the day of service, and we'll handle everything else.

A: We prioritize eco-friendly disposal methods. Your garden waste will be recycled or disposed of responsibly, according to local regulations.

A: Yes, as long as we have access to the garden and clear instructions, we can perform the garden clearance without you needing to be present.

A: Begin with an initial consultation where we discuss your vision, preferences, and the scope of your project. This step is crucial for us to provide a personalized quote.

A: Absolutely! We specialize in enhancing and transforming existing gardens, ensuring our design complements and elevates your current outdoor space.

A: The duration varies based on the project's complexity and size. After our initial consultation and site survey, we'll provide an estimated timeline for your specific project.

A: Yes, we prioritize sustainability in our designs and can incorporate eco-friendly materials and practices, from drought-resistant plants to sustainable water features.

A: Our quotes are comprehensive, covering design, materials, labor, and any special features or requests. We ensure transparency so you know exactly what you're getting.

A: Typically, laying turf in a standard garden takes about 1-2 days. This timeframe can extend for larger areas or those needing extensive preparation.

A: Early spring or early autumn are ideal, leveraging mild weather for optimal turf rooting without the stress of extreme temperatures or dry conditions.

A: No, for the best results, the old grass must be removed to prepare the soil. This ensures the new turf can root properly and access necessary nutrients.

A: We recommend waiting at least 2 weeks before lightly using your new lawn to allow the turf to properly root and establish.

A: Yes, regular watering is crucial, especially in the first few weeks. Keep the turf moist but not waterlogged to encourage deep rooting.

A: Ideally, a professional cleaning once or twice a year maintains your patio’s condition, depending on its exposure to elements and foot traffic.

A: We effectively tackle most stains, including algae, moss, and oil, using eco-friendly solutions. For particularly stubborn stains, we’ll assess and recommend the best approach.

A: Yes, our cleaning methods and products are eco-friendly and safe for pets, plants, and children, ensuring your patio and garden remain harm-free.

A: The duration depends on the patio's size and condition, but most cleanings are completed within a few hours, allowing for immediate use.

A: We recommend removing any furniture or decorative items from the patio. We’ll handle the rest, including any necessary prep work for cleaning.

A: Our service covers all aspects of lawn maintenance, including fertilization, weed control, aeration, and more, tailored to your lawn’s specific needs.

A: The frequency depends on your lawn’s condition and your goals. We typically recommend a monthly visit to keep your lawn in top shape, but we can adjust based on your needs.

A: Most treatments are safe; however, in cases where stronger supplements are necessary, we'll provide specific safety instructions to ensure the well-being of your pets and children.

A: Absolutely, patchy and yellowing grass often requires targeted treatments such as soil amendment, overseeding, and proper fertilization, all of which we provide based on a thorough assessment of your lawn.

A: While it’s not necessary for you to be home, we do require access to your lawn. If there are specific instructions or concerns, we recommend discussing them with us beforehand.

A: We offer a consultation to discuss your needs, style preferences, and budget, ensuring you select the perfect fence that complements your property and meets your requirements.

A: Installation time varies based on the project size and fence type, but most residential fences are installed within 1-3 days after the site preparation is complete.

A: While it’s not necessary for you to be present for the entire installation, we recommend being available at the start to confirm the project scope and details with our team.

A: Absolutely, we offer removal and disposal services for your old fence as part of our comprehensive fence installation package, making the transition smooth and hassle-free.

A: Our comprehensive tree surgery services in London include tree pruning, crown reduction, crown thinning, tree removal, stump grinding, and emergency tree care. We cater to both residential and commercial properties, ensuring your trees are healthy and aesthetically pleasing.

A: Trees typically need surgery if they show signs of disease, damage, or overcrowding that affects their health and safety. Symptoms can include unusual leaf discoloration, dead branches, fungal growth, or branches interfering with buildings and power lines. An assessment by our certified arborists can provide the best course of action.

A: Absolutely! Our tree surgeons are trained to minimize any impact on your garden and surrounding plants. We use precise techniques to ensure that only the targeted areas of your tree are treated, preventing damage to nearby plants.

A: The frequency of tree surgery depends on the species, size, and health of your trees as well as the specific environmental conditions in London. Generally, an annual check-up is recommended; however, some trees might need more frequent care to maintain their health and appearance. Our team can provide a tailored schedule based on a detailed assessment of your trees.