With a monthly rent of £2245 and a security deposit of £3365, this Shepherd’s Bush, W12 flat is by no means a big project. It’s the kind of project most cleaning companies lacking solid principles and professionalism would take if they’re free, and drop in a heartbeat should something more lucrative appear on the horizon.
Scheduling an end of tenancy cleaning without paying in advance is a recipe for disaster. Moving is, in itself, a symphony of carefully conducted plans and arrangements. Even the smallest hurdle along the way can put a monkey’s wrench in the process and cost you hundreds, even thousands of pounds.
In this case study for end of tenancy cleaning, we perform a careful examination of what happens when you “hire” (and we’re using the term loosely) the cheapest company you can find, and how we managed to ameliorate the process.
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Overview
The Problem - Case Study Shepherd's Bush
Our client had already hired a different company for the move-out cleaning. However, at the last moment, the company cancelled the appointment because they were hired for a bigger property in the same time slot.
Since everything was arranged for the move and the due date for the end of tenancy cleaning was fast approaching, our client was scrambling to find a replacement company.
They contacted us and asked us if we could take the job. We answered them we were booked for the day and thanked them for calling us. But after the client explained the situation, we decided to do everything in our power to help.
We shuffled our schedule a little bit and offered them a time slot that worked for them. Then we asked them to pay for the service in advance. They were taken aback and initially hesitant, but after we explained why we ask for an upfront payment, they reluctantly agreed.
The Solution - Case Study Shepherd's Bush
We showed up in the booked time slot and did our job. Everything went without a hitch and both the client and property manager were happy with the results.
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The Result - Case Study Shepherd's Bush
In the end, our client managed to get their full deposit back without resorting to overpaying another company for a same-day cleaning. Both the client and the property manager commended us for a job well done.