End of Tenancy Cleaning is a guaranteed service. If the job is not done up to standard, most cleaning companies offer a re-clean of the property or problematic areas, thereby ensuring the client will get their deposit back.

However, due to the transitory nature of the service, a time limit is in place to prevent abuse of the guarantee terms. In most cases, no agency would bother to do a re-clean after those 72 hours are up. But in this case, we made an exception to defend our client’s interests.

What our customers say about us

Excellent
Based on 44 reviews
15/11/2022
Very good service
Prompt arrival, the representatives viewed the requirements and discussed before starting. Friendly, efficient and thorough.
TERI BOWLER
16/03/2023
Samyx Cleaning left my home sparkling clean making...
Samyx Cleaning left my home sparkling clean making sure to clean every nook and cranny. Impressive attention to detail and also their team has arrived on time. I am sure that I can be confident to use them again the next time I am in need of professional home cleaning service and I will keep my review updated. Thank you!
Allen Bronson
04/12/2021
Would recommend
Good service. Communication with the people coordinating the service is good and clear. The cleaner did a good job and was very orderly. Would recommend.
Simon O.
09/08/2020
Samyx cleaning are amazing
Samyx cleaning are extremely professional, friendly and hard working. I can't recommend them any higher. I've use them for a end of tenancy cleaning and after there amazing work I've decided to hire them for regular weekly clean.
Rebecca Davis
27/07/2020
Absolutely amazing service!
Absolutely amazing service! I hired them before the Covid-19 situation. During the lock down we stopped the services for a while. Now then the measures have been released, we have started again. I was quite worried and I was pleasantly surprised. They follow strictly all the precautions must be taken. The cleaner wear a mask all the time and keep the social distance. When it comes to the cleaning they are absolutely professionals. Highly recommend them to everyone!
Rebecca Zegleman
08/11/2020
Deep Clean
We had a deep clean done before moving in (including carpet cleaning). The team arrived on time and the cleaning was checked by myself and Pepa at the end to ensure all was done to our satisfaction, and it was. Pepa was brilliant throughout the process and her communication was faultless.
Flo
04/11/2021
Professional friendly service on time
Professional friendly service on time and a fantastic job highly recommended
Tony Cosaitis
12/09/2022
Samyx is reliable cleaning company with high quali...
Samyx is reliable cleaning company with high quality and flexibility. I have a business and I used Samyx for several projects and I can say that they are spot on every time.
Stefan Stefanov Atanasov
11/10/2020
The cleaners did a great job at my house. I was ve...
The cleaners did a great job at my house. I was very impressed by their professional approach and attention to detail. I recommend you to try their services, if you really value your home.
Eylem
25/01/2023
Thorough and professional domestic cleaning
Amazingly professional service and very high cleaning standards. Most importantly the company welcomed feedback and always strives to improve the service they offer you.
Leo Nicholas
11/09/2020
Absolutely the best. The level of service is just ...
Absolutely the best. The level of service is just so high, so professional and accommodating and such pride taken in their work. Cannot recommend highly enough and will be suggesting to all of my friends.
Nezhlya Mehmed
19/08/2020
Very happy
Arrived on time, did a very good and fast job of the end of tenancy cleaning. Will be very happy to use them again.
Alexander Pushnitski
16/08/2020
I am rating Samyx Cleaning with 5 stars, but defin...
I am rating Samyx Cleaning with 5 stars, but definitely would give and more if I could! I have used so far their carpet cleaning, end of tenancy cleaning and regular cleaning ( as I still use their regular cleaning once a week). All services are professionally delivered and quality. The technicians are always friendly and responsive. Definitely recommend Samyx for domestic cleaning tasks!
Oscar Garcia
03/02/2023
very nice and friendly service. cleaners very good...
very nice and friendly service. cleaners very good and attentive to detail.
Emmanuelle
19/11/2021
I was impressed with
I was impressed with the professionalism and efficiency of Samyx Cleaning when they came to clean my house. I recommend them to anybody who wants a quick and efficient cleaning job done. They are also good value.
Fiona McNicoll
11/09/2020
Absolutely the best
Absolutely the best. The level of service is just so high, so professional and accommodating and such pride taken in their work. Cannot recommend highly enough and will be suggesting to all of my friends.
Nezhlya
27/10/2022
It was a real pleaseure to deal with everyone from...
It was a real pleaseure to deal with everyone from Samyx Cleaning. I have booked my End of tenancy cleaning with Mark and his team and by far my expectations were exceeded. Professional, pleasant, friendly and very very hard-working people. Highly recommend the company and their so dedicated manner of work.
Carlos Sanchez
08/09/2020
I use Samyx cleaning on a weekly basis. Had two di...
I use Samyx cleaning on a weekly basis. Had two different cleaners and both of them were really good. Friendly and doing things right. I did not have any problems with the service and I'm a happy customer.
Meriam
10/10/2020
We have a busy house with 3 kids which makes it a ...
We have a busy house with 3 kids which makes it a challenging place to clean. Ivanka has been cleaning with us now for about 3 weeks and always approaches the task with enthusiasm. She is friendly, hard-working and conscientious and has made a really positive impact on the rooms within our house.
Nurten Mehmed
30/08/2020
Amazing costumer services, and amazing company. I ...
Amazing costumer services, and amazing company. I am so lucky I found them. My wife get pregnant and she needed help for the house work. I booked Regular domestic cleaning twice a week. Our cleaner Zara is very good and hard working person. My wife is very happy after every cleaning. Thank you guys for your help.
Murtov

Overview

This was one of our smaller projects in terms of scope. It was a 2-bedroom, 2-bathroom flat in Loughton, IG10 with a monthly rent of £1775. The security deposit was £2660, so on the lower end of the service.

house money savings

The Problem - Case Study Loughton

The client decided to hire us based on recommendations from a friend. We charged them £219, or a little over 8% of the security deposit.

We assumed everything had gone well because we didn’t hear from the client or the letting agent during our standard 72-hour guarantee.

Naturally, this wouldn’t be a very good case study if this was the end of the story. More than 10 days after the service was done, we got an email from the property manager that there were a few areas that needed additional attention. If we did not comply within a reasonable time frame, the email said, our client would be fined.

The Solution - Case Study Loughton

It was a tough situation. On one hand, we didn’t want our client to lose a part of their security deposit after they’d hired us. We had to defend their interests on the matter.

On the other hand, asking for a re-clean over 10 days after the initial service and making vague financial threats also didn’t stand well with us. After all, it was unreasonable for us as a professional cleaning company to comply with such audacious demands. 

Yet we couldn’t leave our client hanging dry. We continued communicating with the property manager. They blamed the delay on the inventory clerk. We asked them to provide a list of problem areas, to which they refused.

Upon further investigation, we discovered the check-in and check-out inventory reports stated the same level of cleanliness. Therefore, we had left the property in the same condition our client found it.

After a few more emails, we finally managed to get through to them and our client let us know they were backing off.

Thinking Man - Case Study

Check our prices and availability

The Result - Case Study Loughton

In the end, our client got their full deposit back. It was unfortunate they had to experience this stress because the property manager had decided time frames were irrelevant. However, we still managed to defend our client’s interests while also keeping up with our own business policies.