Getting your security deposit back at the end of a tenancy isn’t always easy. Sometimes, agencies and landlords will try to tie your hands and withhold a part (or all) of your deposit. In those cases, it’s especially important to know how to handle the situation.

What our customers say about us

Excellent
Based on 44 reviews
19/08/2020
Very happy
Arrived on time, did a very good and fast job of the end of tenancy cleaning. Will be very happy to use them again.
Alexander Pushnitski
11/10/2020
The cleaners did a great job at my house. I was ve...
The cleaners did a great job at my house. I was very impressed by their professional approach and attention to detail. I recommend you to try their services, if you really value your home.
Eylem
08/09/2020
I use Samyx cleaning on a weekly basis. Had two di...
I use Samyx cleaning on a weekly basis. Had two different cleaners and both of them were really good. Friendly and doing things right. I did not have any problems with the service and I'm a happy customer.
Meriam
12/09/2022
Samyx is reliable cleaning company with high quali...
Samyx is reliable cleaning company with high quality and flexibility. I have a business and I used Samyx for several projects and I can say that they are spot on every time.
Stefan Stefanov Atanasov
25/01/2023
Thorough and professional domestic cleaning
Amazingly professional service and very high cleaning standards. Most importantly the company welcomed feedback and always strives to improve the service they offer you.
Leo Nicholas
04/12/2021
Would recommend
Good service. Communication with the people coordinating the service is good and clear. The cleaner did a good job and was very orderly. Would recommend.
Simon O.
27/10/2022
It was a real pleaseure to deal with everyone from...
It was a real pleaseure to deal with everyone from Samyx Cleaning. I have booked my End of tenancy cleaning with Mark and his team and by far my expectations were exceeded. Professional, pleasant, friendly and very very hard-working people. Highly recommend the company and their so dedicated manner of work.
Carlos Sanchez
27/07/2020
Absolutely amazing service!
Absolutely amazing service! I hired them before the Covid-19 situation. During the lock down we stopped the services for a while. Now then the measures have been released, we have started again. I was quite worried and I was pleasantly surprised. They follow strictly all the precautions must be taken. The cleaner wear a mask all the time and keep the social distance. When it comes to the cleaning they are absolutely professionals. Highly recommend them to everyone!
Rebecca Zegleman
16/08/2020
I am rating Samyx Cleaning with 5 stars, but defin...
I am rating Samyx Cleaning with 5 stars, but definitely would give and more if I could! I have used so far their carpet cleaning, end of tenancy cleaning and regular cleaning ( as I still use their regular cleaning once a week). All services are professionally delivered and quality. The technicians are always friendly and responsive. Definitely recommend Samyx for domestic cleaning tasks!
Oscar Garcia
11/09/2020
Absolutely the best. The level of service is just ...
Absolutely the best. The level of service is just so high, so professional and accommodating and such pride taken in their work. Cannot recommend highly enough and will be suggesting to all of my friends.
Nezhlya Mehmed
16/03/2023
Samyx Cleaning left my home sparkling clean making...
Samyx Cleaning left my home sparkling clean making sure to clean every nook and cranny. Impressive attention to detail and also their team has arrived on time. I am sure that I can be confident to use them again the next time I am in need of professional home cleaning service and I will keep my review updated. Thank you!
Allen Bronson
10/10/2020
We have a busy house with 3 kids which makes it a ...
We have a busy house with 3 kids which makes it a challenging place to clean. Ivanka has been cleaning with us now for about 3 weeks and always approaches the task with enthusiasm. She is friendly, hard-working and conscientious and has made a really positive impact on the rooms within our house.
Nurten Mehmed
19/11/2021
I was impressed with
I was impressed with the professionalism and efficiency of Samyx Cleaning when they came to clean my house. I recommend them to anybody who wants a quick and efficient cleaning job done. They are also good value.
Fiona McNicoll
08/11/2020
Deep Clean
We had a deep clean done before moving in (including carpet cleaning). The team arrived on time and the cleaning was checked by myself and Pepa at the end to ensure all was done to our satisfaction, and it was. Pepa was brilliant throughout the process and her communication was faultless.
Flo
03/02/2023
very nice and friendly service. cleaners very good...
very nice and friendly service. cleaners very good and attentive to detail.
Emmanuelle
15/11/2022
Very good service
Prompt arrival, the representatives viewed the requirements and discussed before starting. Friendly, efficient and thorough.
TERI BOWLER
30/08/2020
Amazing costumer services, and amazing company. I ...
Amazing costumer services, and amazing company. I am so lucky I found them. My wife get pregnant and she needed help for the house work. I booked Regular domestic cleaning twice a week. Our cleaner Zara is very good and hard working person. My wife is very happy after every cleaning. Thank you guys for your help.
Murtov
11/09/2020
Absolutely the best
Absolutely the best. The level of service is just so high, so professional and accommodating and such pride taken in their work. Cannot recommend highly enough and will be suggesting to all of my friends.
Nezhlya
04/11/2021
Professional friendly service on time
Professional friendly service on time and a fantastic job highly recommended
Tony Cosaitis
09/08/2020
Samyx cleaning are amazing
Samyx cleaning are extremely professional, friendly and hard working. I can't recommend them any higher. I've use them for a end of tenancy cleaning and after there amazing work I've decided to hire them for regular weekly clean.
Rebecca Davis

Overview

Our client lived in a 3-bedroom, 2-bathroom house in Hampstead, NW3, with a monthly rent set at £4850. Their security deposit was £7275 – not a trivial sum to lose.

house money savings

The Problem - Case Study Hampstead

Standing to lose more than  £7000, our client decided to pay for a Professional End of Tenancy Cleaning Service and hired us. We charged them £329, or approximately 5% of the security deposit to mitigate the risk. However, after we were done with the service, it became clear the letting agent was not acting in good conscience.

The day after we performed the service, the letting agent contacted us and told us the job wasn’t completed up to standard. Cleaning technicians sometimes miss a thing or two – it happens. No one is perfect. That’s why end of tenancy cleaning is a guaranteed service. But what was strange in this case was the letting agent outright refused to give us any details.

We offered to come back and do a re-clean, anyway. They once again refused. Instead, they informed us they would charge our client for the re-clean and hire a different cleaning company (their partners).

The Solution - Case Study Hampstead

We didn’t come down with the last shower so we immediately knew what going on. The letting agent was taking us and our client for a ride but we would not have it.

After fighting tooth and nail, we convinced the letting agent to let our cleaners come back and do a re-clean. Finally, they agreed, but they set a time that didn’t work for us. We knew we weren’t going to get a better chance, so we had to work with what we had.

Even though it wasn’t easy, we made the appointment. The problematic areas? A hair and a couple of breadcrumbs were missed in the kitchen. The technicians removed them in less than a minute.

Case Study - The key

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The Result - Case Study Hampstead

In the end, our client got their full security deposit back. If they hadn’t hired us, they would have lost a part, if not all of their security deposit.  That would’ve been £7275 down the drain.  However, thanks to their foresight, it all ended well.