Moving is a complicated process with a lot of moving (pun intended) parts. And sometimes, a single gearwheel is enough to break down the entire machine. This is exactly what happened in this case.

What our customers say about us

Excellent
Based on 44 reviews
08/11/2020
Deep Clean
We had a deep clean done before moving in (including carpet cleaning). The team arrived on time and the cleaning was checked by myself and Pepa at the end to ensure all was done to our satisfaction, and it was. Pepa was brilliant throughout the process and her communication was faultless.
Flo
27/10/2022
It was a real pleaseure to deal with everyone from...
It was a real pleaseure to deal with everyone from Samyx Cleaning. I have booked my End of tenancy cleaning with Mark and his team and by far my expectations were exceeded. Professional, pleasant, friendly and very very hard-working people. Highly recommend the company and their so dedicated manner of work.
Carlos Sanchez
08/09/2020
I use Samyx cleaning on a weekly basis. Had two di...
I use Samyx cleaning on a weekly basis. Had two different cleaners and both of them were really good. Friendly and doing things right. I did not have any problems with the service and I'm a happy customer.
Meriam
16/08/2020
I am rating Samyx Cleaning with 5 stars, but defin...
I am rating Samyx Cleaning with 5 stars, but definitely would give and more if I could! I have used so far their carpet cleaning, end of tenancy cleaning and regular cleaning ( as I still use their regular cleaning once a week). All services are professionally delivered and quality. The technicians are always friendly and responsive. Definitely recommend Samyx for domestic cleaning tasks!
Oscar Garcia
10/10/2020
We have a busy house with 3 kids which makes it a ...
We have a busy house with 3 kids which makes it a challenging place to clean. Ivanka has been cleaning with us now for about 3 weeks and always approaches the task with enthusiasm. She is friendly, hard-working and conscientious and has made a really positive impact on the rooms within our house.
Nurten Mehmed
04/12/2021
Would recommend
Good service. Communication with the people coordinating the service is good and clear. The cleaner did a good job and was very orderly. Would recommend.
Simon O.
16/03/2023
Samyx Cleaning left my home sparkling clean making...
Samyx Cleaning left my home sparkling clean making sure to clean every nook and cranny. Impressive attention to detail and also their team has arrived on time. I am sure that I can be confident to use them again the next time I am in need of professional home cleaning service and I will keep my review updated. Thank you!
Allen Bronson
19/08/2020
Very happy
Arrived on time, did a very good and fast job of the end of tenancy cleaning. Will be very happy to use them again.
Alexander Pushnitski
04/11/2021
Professional friendly service on time
Professional friendly service on time and a fantastic job highly recommended
Tony Cosaitis
15/11/2022
Very good service
Prompt arrival, the representatives viewed the requirements and discussed before starting. Friendly, efficient and thorough.
TERI BOWLER
11/09/2020
Absolutely the best
Absolutely the best. The level of service is just so high, so professional and accommodating and such pride taken in their work. Cannot recommend highly enough and will be suggesting to all of my friends.
Nezhlya
19/11/2021
I was impressed with
I was impressed with the professionalism and efficiency of Samyx Cleaning when they came to clean my house. I recommend them to anybody who wants a quick and efficient cleaning job done. They are also good value.
Fiona McNicoll
27/07/2020
Absolutely amazing service!
Absolutely amazing service! I hired them before the Covid-19 situation. During the lock down we stopped the services for a while. Now then the measures have been released, we have started again. I was quite worried and I was pleasantly surprised. They follow strictly all the precautions must be taken. The cleaner wear a mask all the time and keep the social distance. When it comes to the cleaning they are absolutely professionals. Highly recommend them to everyone!
Rebecca Zegleman
11/09/2020
Absolutely the best. The level of service is just ...
Absolutely the best. The level of service is just so high, so professional and accommodating and such pride taken in their work. Cannot recommend highly enough and will be suggesting to all of my friends.
Nezhlya Mehmed
30/08/2020
Amazing costumer services, and amazing company. I ...
Amazing costumer services, and amazing company. I am so lucky I found them. My wife get pregnant and she needed help for the house work. I booked Regular domestic cleaning twice a week. Our cleaner Zara is very good and hard working person. My wife is very happy after every cleaning. Thank you guys for your help.
Murtov
25/01/2023
Thorough and professional domestic cleaning
Amazingly professional service and very high cleaning standards. Most importantly the company welcomed feedback and always strives to improve the service they offer you.
Leo Nicholas
09/08/2020
Samyx cleaning are amazing
Samyx cleaning are extremely professional, friendly and hard working. I can't recommend them any higher. I've use them for a end of tenancy cleaning and after there amazing work I've decided to hire them for regular weekly clean.
Rebecca Davis
12/09/2022
Samyx is reliable cleaning company with high quali...
Samyx is reliable cleaning company with high quality and flexibility. I have a business and I used Samyx for several projects and I can say that they are spot on every time.
Stefan Stefanov Atanasov
11/10/2020
The cleaners did a great job at my house. I was ve...
The cleaners did a great job at my house. I was very impressed by their professional approach and attention to detail. I recommend you to try their services, if you really value your home.
Eylem
03/02/2023
very nice and friendly service. cleaners very good...
very nice and friendly service. cleaners very good and attentive to detail.
Emmanuelle

Overview

The client booked End of Tenancy Cleaning for their 3-bedroom, 2-bathroom house in Hammersmith, W6. With a £3800 monthly rent and a security deposit of £5700, the potential losses were nothing to scoff at. Especially when a £365 can reclaim it.

house money savings

The Problem - Case Study Hammersmith

One of the “pesky” requirements to perform an end of tenancy cleaning is the property needs to be empty. Imagine what happens if we clean a home before all the stuff is moved out – it would be mayhem.

First off, we wouldn’t be able to clean properly. Have you ever tried moving a wardrobe to clean behind and under it? Exactly.

Second, even if we did manage to clean the property, the movers would make a mess while moving the furniture. There’s always a mess when furniture gets moved.

So imagine our surprise when the team showed up at the property and none of the furniture was moved out. It turned out the moving company was late.

The Solution - Case Study Hammersmith

Since it wasn’t our fault we couldn’t do our jobs, as per our terms and conditions, we could’ve left and kept half the money we’d charged for the service for our troubles.

However, we decided the decent thing to do was to empathise with our client. It wasn’t our fault the moving company was, but neither was it theirs. So we offered a different time slot the next day.

The client refused. It turned out the inventory check was the next day so they’d lose the deposit if the service wasn’t performed the same day.

Our last ditch effort was to offer a late-night cleaning (at extra charge for the overtime). The client agreed so we got back and cleaned the property in the evening.

Case Study - ideas and solutions

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The Result - Case Study Hammersmith

The task was challenging. Not only was the team exhausted after a long day of grueling labour (end of tenancy cleaning is not as easy as we make it look), but we had to clean using artificial light. This is not ideal because artificial lighting can sometimes hide certain spots and stains.

Even so, the inventory check was the next day so we had to do our best. We were almost certain the client would evoke the guarantee. However, when the inventory check passed, the property manager was extremely happy with the quality of the cleaning job.

The client their full deposit back.