Case Study Loughton: How We Defended Our Client's Interests in Loughton, IG10

End of Tenancy Cleaning is a guaranteed service. If the job is not done up to standard, most cleaning companies offer a re-clean of the property or problematic areas, thereby ensuring the client will get their deposit back.

However, due to the transitory nature of the service, a time limit is in place to prevent abuse of the guarantee terms. In most cases, no agency would bother to do a re-clean after those 72 hours are up. But in this case, we made an exception to defend our client’s interests.


This was one of our smaller projects in terms of scope. It was a 2-bedroom, 2-bathroom flat in Loughton, IG10 with a monthly rent of £1775. The security deposit was £2660, so on the lower end of the service.

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What our customers say about us


Based on 158 reviews
Jan 2021
End of Tenancy Cleaning
The cleaners were great! My house is completely clean. I was very surprised. I h...
Farley Briggs
Feb 2021
Very pleased with the attention to detail that the team provides. In fact, I for...
Jemma Muller
Jan 2021
End off tenancy cleaning service
The best service and the best quality. They are a company that truly cares about...
Daphne Bells
Jan 2021
Upholstery and Carpet cleaning
Great service offered by this amazing company. There is really good value for yo...
Isaac Conley
Feb 2021
Regular cleaning
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Amy Morton
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Marisha Sullivan
Feb 2021
End of tenancy cleaning
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Matt Campbell
Jan 2021
One off cleaning
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Alyssa Ansbro
Mar 2021
Deep Cleaning
We wanted to put our house for sale. Unfortunately, the tenants had left some ba...
Samantha Marquess

The Problem - Case Study Loughton

The client decided to hire us based on recommendations from a friend. We charged them £219, or a little over 8% of the security deposit.

We assumed everything had gone well because we didn’t hear from the client or the letting agent during our standard 72-hour guarantee.

Naturally, this wouldn’t be a very good case study if this was the end of the story. More than 10 days after the service was done, we got an email from the property manager that there were a few areas that needed additional attention. If we did not comply within a reasonable time frame, the email said, our client would be fined.

What our customers say about us


Based on 29 reviews
Absolutely the best
Absolutely the best. The level of service is just so high, so professional and a...
Nice job was done by Yavor and his colleague profe...
Nice job was done by Yavor and his colleague professional cleaners. Everything w...
Professional friendly service on time
Professional friendly service on time and a fantastic job highly recommended
Tony Cosaitis
I use Samyx cleaning on a weekly basis. Had two di...
I use Samyx cleaning on a weekly basis. Had two different cleaners and both of t...
I am rating Samyx Cleaning with 5 stars, but defin...
I am rating Samyx Cleaning with 5 stars, but definitely would give and more if I...
Oscar Garcia
I use Samyx cleaning for carpet cleaning for hall ...
I use Samyx cleaning for carpet cleaning for hall my property. I have a house wh...
Lidija Nikitina
Amazing company
I rent a lovely flat in Kensington area from a agency. They suppose to rent the ...
Yang Lee
Amazing costumer services, and amazing company. I ...
Amazing costumer services, and amazing company. I am so lucky I found them. My w...
End of tenancy cleaning was perfect! Very good ser...
End of tenancy cleaning was perfect! Very good service for reasonable price! As ...
Amelia Smith

The Solution - Case Study Loughton

It was a tough situation. On one hand, we didn’t want our client to lose a part of their security deposit after they’d hired us. We had to defend their interests on the matter.

On the other hand, asking for a re-clean over 10 days after the initial service and making vague financial threats also didn’t stand well with us. After all, it was unreasonable for us as a professional cleaning company to comply with such audacious demands. 

Yet we couldn’t leave our client hanging dry. We continued communicating with the property manager. They blamed the delay on the inventory clerk. We asked them to provide a list of problem areas, to which they refused.

Upon further investigation, we discovered the check-in and check-out inventory reports stated the same level of cleanliness. Therefore, we had left the property in the same condition our client found it.

After a few more emails, we finally managed to get through to them and our client let us know they were backing off.

Thinking Man - Case Study

The Result - Case Study Loughton

In the end, our client got their full deposit back. It was unfortunate they had to experience this stress because the property manager had decided time frames were irrelevant. However, we still managed to defend our client’s interests while also keeping up with our own business policies.