Case Study Hampstead: How We Saved Our Client's Deposit in Hampstead, NW3

Getting your security deposit back at the end of a tenancy isn’t always easy. Sometimes, agencies and landlords will try to tie your hands and withhold a part (or all) of your deposit. In those cases, it’s especially important to know how to handle the situation.


Our client lived in a 3-bedroom, 2-bathroom house in Hampstead, NW3, with a monthly rent set at £4850. Their security deposit was £7275 – not a trivial sum to lose.

house money savings

What our customers say about us


Based on 158 reviews
Deep Cleaning
We wanted to put our house for sale. Unfortunately, the tenants had left some ba...
Samantha Marquess
Mar 2021
Deep Cleaning
We wanted to put our house for sale. Unfortunately, the tenants had left some ba...
Samantha Marquess
Feb 2021
End Of Tenancy
They do quality work, the cleaners are friendly, on time, efficient and thorough...
Debra Morton
Jan 2021
One off deep cleaning
Samyx Cleaning provided a great apartment cleaning this week. The maid was on ti...
Marisha Sullivan
Feb 2021
End of tenancy cleaning
Truly excellent service, from the quality of the cleaning which I receive in my ...
Matt Campbell
Mar 2021
One off cleaning
I had my entire home cleaned and Samyx Cleaning did a great job. The cleaners we...
Charlotte Fisher
Jan 2021
One-Off Cleaning
I would highly recommend Samyx Cleaning! The team from first interaction had a h...
Stephanie Ferenz
Jan 2021
End off tenancy cleaning service
The best service and the best quality. They are a company that truly cares about...
Daphne Bells
Jan 2021
Upholstery and Carpet cleaning
Great service offered by this amazing company. There is really good value for yo...
Isaac Conley

The Problem - Case Study Hampstead

Standing to lose more than  £7000, our client decided to pay for a Professional End of Tenancy Cleaning Service and hired us. We charged them £329, or approximately 5% of the security deposit to mitigate the risk. However, after we were done with the service, it became clear the letting agent was not acting in good conscience.

The day after we performed the service, the letting agent contacted us and told us the job wasn’t completed up to standard. Cleaning technicians sometimes miss a thing or two – it happens. No one is perfect. That’s why end of tenancy cleaning is a guaranteed service. But what was strange in this case was the letting agent outright refused to give us any details.

We offered to come back and do a re-clean, anyway. They once again refused. Instead, they informed us they would charge our client for the re-clean and hire a different cleaning company (their partners).

What our customers say about us


Based on 29 reviews
I use Samyx cleaning on a weekly basis. Had two di...
I use Samyx cleaning on a weekly basis. Had two different cleaners and both of t...
Absolutely the best
Absolutely the best. The level of service is just so high, so professional and a...
I use Samyx cleaning for carpet cleaning for hall ...
I use Samyx cleaning for carpet cleaning for hall my property. I have a house wh...
Lidija Nikitina
I was impressed with
I was impressed with the professionalism and efficiency of Samyx Cleaning when t...
Fiona McNicoll
Brilliant service
I’m very happy with the service they did, Mariana was very kind and excellent ...
themockingjay lives
Excellent end of tenancy cleaning was carried out ...
Excellent end of tenancy cleaning was carried out by tenancy cleaner. A team of ...
Christopher Nolan
Absolutely amazing service!
Absolutely amazing service! I hired them before the Covid-19 situation. During t...
Rebecca Zegleman
Hard workers
Hard workers, good price. Recommend.
Recipient of a parcel
An excellent professional clean
An excellent professional clean. I will definitely use this service again.
Robert Sloan

The Solution - Case Study Hampstead

We didn’t come down with the last shower so we immediately knew what going on. The letting agent was taking us and our client for a ride but we would not have it.

After fighting tooth and nail, we convinced the letting agent to let our cleaners come back and do a re-clean. Finally, they agreed, but they set a time that didn’t work for us. We knew we weren’t going to get a better chance, so we had to work with what we had.

Even though it wasn’t easy, we made the appointment. The problematic areas? A hair and a couple of breadcrumbs were missed in the kitchen. The technicians removed them in less than a minute.

Case Study - The key

The Result - Case Study Hampstead

In the end, our client got their full security deposit back. If they hadn’t hired us, they would have lost a part, if not all of their security deposit.  That would’ve been £7275 down the drain.  However, thanks to their foresight, it all ended well.