Case Study Hampstead: How We Saved Our Client's Deposit in Hampstead, NW3

Getting your security deposit back at the end of a tenancy isn’t always easy. Sometimes, agencies and landlords will try to tie your hands and withhold a part (or all) of your deposit. In those cases, it’s especially important to know how to handle the situation.


Our client lived in a 3-bedroom, 2-bathroom house in Hampstead, NW3, with a monthly rent set at £4850. Their security deposit was £7275 – not a trivial sum to lose.

house money savings

What our customers say about us


Based on 158 reviews
Feb 2021
Regular Domestic Cleaning
The Samyx Cleaning team are terrific. They have been coming for several years no...
Ellen James
Jan 2021
One off deep cleaning
Samyx Cleaning provided a great apartment cleaning this week. The maid was on ti...
Marisha Sullivan
Feb 2021
Very pleased with the attention to detail that the team provides. In fact, I for...
Jemma Muller
Mar 2021
Deep Cleaning
We wanted to put our house for sale. Unfortunately, the tenants had left some ba...
Samantha Marquess
Mar 2021
Move-in Deep clean
Excellent service, friendly, great price, good job done on whole house. Would us...
Joseph Cooper
Jan 2021
End of tenancy cleaning service
I booked an end of tenancy cleaning online, which was an easy and fast process. ...
Joyce Kaufman
Feb 2021
End of tenancy cleaning
Truly excellent service, from the quality of the cleaning which I receive in my ...
Matt Campbell
Feb 2021
Regular cleaning
Zara our cleaner comes every two weeks and after she leave, the place feels grea...
Amy Morton
Feb 2021
End Of Tenancy
They do quality work, the cleaners are friendly, on time, efficient and thorough...
Debra Morton

The Problem - Case Study Hampstead

Standing to lose more than  £7000, our client decided to pay for a Professional End of Tenancy Cleaning Service and hired us. We charged them £329, or approximately 5% of the security deposit to mitigate the risk. However, after we were done with the service, it became clear the letting agent was not acting in good conscience.

The day after we performed the service, the letting agent contacted us and told us the job wasn’t completed up to standard. Cleaning technicians sometimes miss a thing or two – it happens. No one is perfect. That’s why end of tenancy cleaning is a guaranteed service. But what was strange in this case was the letting agent outright refused to give us any details.

We offered to come back and do a re-clean, anyway. They once again refused. Instead, they informed us they would charge our client for the re-clean and hire a different cleaning company (their partners).

What our customers say about us


Based on 29 reviews
The cleaners did a great job at my house. I was ve...
The cleaners did a great job at my house. I was very impressed by their professi...
I am rating Samyx Cleaning with 5 stars, but defin...
I am rating Samyx Cleaning with 5 stars, but definitely would give and more if I...
Oscar Garcia
Brilliant service
I’m very happy with the service they did, Mariana was very kind and excellent ...
themockingjay lives
I use Samyx cleaning for carpet cleaning for hall ...
I use Samyx cleaning for carpet cleaning for hall my property. I have a house wh...
Lidija Nikitina
‘End of Tenancy’ - Review
Their ‘End of Tenancy’ service was excellent. Our Landlord was delighted wit...
Oliver Everitt
Excellent end of tenancy cleaning was carried out ...
Excellent end of tenancy cleaning was carried out by tenancy cleaner. A team of ...
Christopher Nolan
I was impressed with
I was impressed with the professionalism and efficiency of Samyx Cleaning when t...
Fiona McNicoll
Samyx cleaning are amazing
Samyx cleaning are extremely professional, friendly and hard working. I can't re...
Rebecca Davis
Professional and quick response and turn around!
I was first skeptical about this company because of the reviews being either awf...
Tanya Gupta

The Solution - Case Study Hampstead

We didn’t come down with the last shower so we immediately knew what going on. The letting agent was taking us and our client for a ride but we would not have it.

After fighting tooth and nail, we convinced the letting agent to let our cleaners come back and do a re-clean. Finally, they agreed, but they set a time that didn’t work for us. We knew we weren’t going to get a better chance, so we had to work with what we had.

Even though it wasn’t easy, we made the appointment. The problematic areas? A hair and a couple of breadcrumbs were missed in the kitchen. The technicians removed them in less than a minute.

Case Study - The key

The Result - Case Study Hampstead

In the end, our client got their full security deposit back. If they hadn’t hired us, they would have lost a part, if not all of their security deposit.  That would’ve been £7275 down the drain.  However, thanks to their foresight, it all ended well.