Case study Hammersmith: How We Handled Our End of Tenancy in Hammersmith, W6 Despite Being Obstructed

Moving is a complicated process with a lot of moving (pun intended) parts. And sometimes, a single gearwheel is enough to break down the entire machine. This is exactly what happened in this case.

Overview

The client booked End of Tenancy Cleaning for their 3-bedroom, 2-bathroom house in Hammersmith, W6. With a £3800 monthly rent and a security deposit of £5700, the potential losses were nothing to scoff at. Especially when a £365 can reclaim it.

house money savings

What our customers say about us

Superb

Based on 158 reviews
Mar 2021
Move-in Deep clean
Excellent service, friendly, great price, good job done on whole house. Would us...
Joseph Cooper
Mar 2021
Deep Cleaning
We wanted to put our house for sale. Unfortunately, the tenants had left some ba...
Samantha Marquess
Feb 2021
End of tenancy cleaning
Truly excellent service, from the quality of the cleaning which I receive in my ...
Matt Campbell
Jan 2021
One off deep cleaning
Samyx Cleaning provided a great apartment cleaning this week. The maid was on ti...
Marisha Sullivan
Jan 2021
End off tenancy cleaning service
The best service and the best quality. They are a company that truly cares about...
Daphne Bells
Jan 2021
End of tenancy cleaning service
I booked an end of tenancy cleaning online, which was an easy and fast process. ...
Joyce Kaufman
Feb 2021
Regular cleaning
Zara our cleaner comes every two weeks and after she leave, the place feels grea...
Amy Morton
Mar 2021
One off cleaning
I had my entire home cleaned and Samyx Cleaning did a great job. The cleaners we...
Charlotte Fisher
03/2021
Move-in Deep clean
Excellent service, friendly, great price, good job done on whole house. Would us...
Joseph Cooper

The Problem - Case Study Hammersmith

One of the “pesky” requirements to perform an end of tenancy cleaning is the property needs to be empty. Imagine what happens if we clean a home before all the stuff is moved out – it would be mayhem.

First off, we wouldn’t be able to clean properly. Have you ever tried moving a wardrobe to clean behind and under it? Exactly.

Second, even if we did manage to clean the property, the movers would make a mess while moving the furniture. There’s always a mess when furniture gets moved.

So imagine our surprise when the team showed up at the property and none of the furniture was moved out. It turned out the moving company was late.

What our customers say about us

Excellent

Based on 29 reviews
12/08/2020
I hired Samyx cleaning for a regular cleaning. The...
I hired Samyx cleaning for a regular cleaning. They are amazing. The house is sp...
Charlie Thomas
24/03/2021
Hard workers
Hard workers, good price. Recommend.
Recipient of a parcel
10/10/2020
We have a busy house with 3 kids which makes it a ...
We have a busy house with 3 kids which makes it a challenging place to clean. Iv...
Nurten
13/08/2020
I have used Samyx cleaning and the service was gre...
I have used Samyx cleaning and the service was great. My tenant left the flat in...
Jake Conor
11/10/2020
The cleaners did a great job at my house. I was ve...
The cleaners did a great job at my house. I was very impressed by their professi...
Eylem
15/08/2020
End of tenancy cleaning was perfect! Very good ser...
End of tenancy cleaning was perfect! Very good service for reasonable price! As ...
Amelia Smith
10/10/2020
Nice job was done by Yavor and his colleague profe...
Nice job was done by Yavor and his colleague professional cleaners. Everything w...
Orhan
31/01/2021
Brilliant service
I’m very happy with the service they did, Mariana was very kind and excellent ...
themockingjay lives
30/11/2020
Great service, fast responsive and attention to de...
Great service, fast responsive and attention to detail. Would fully recommend th...
Maya

The Solution - Case Study Hammersmith

Since it wasn’t our fault we couldn’t do our jobs, as per our terms and conditions, we could’ve left and kept half the money we’d charged for the service for our troubles.

However, we decided the decent thing to do was to empathise with our client. It wasn’t our fault the moving company was, but neither was it theirs. So we offered a different time slot the next day.

The client refused. It turned out the inventory check was the next day so they’d lose the deposit if the service wasn’t performed the same day.

Our last ditch effort was to offer a late-night cleaning (at extra charge for the overtime). The client agreed so we got back and cleaned the property in the evening.

Case Study - ideas and solutions

The Result - Case Study Hammersmith

The task was challenging. Not only was the team exhausted after a long day of grueling labour (end of tenancy cleaning is not as easy as we make it look), but we had to clean using artificial light. This is not ideal because artificial lighting can sometimes hide certain spots and stains.

Even so, the inventory check was the next day so we had to do our best. We were almost certain the client would evoke the guarantee. However, when the inventory check passed, the property manager was extremely happy with the quality of the cleaning job.

The client their full deposit back.