Case study Hammersmith: How We Handled Our End of Tenancy in Hammersmith, W6 Despite Being Obstructed

Moving is a complicated process with a lot of moving (pun intended) parts. And sometimes, a single gearwheel is enough to break down the entire machine. This is exactly what happened in this case.

Overview

The client booked End of Tenancy Cleaning for their 3-bedroom, 2-bathroom house in Hammersmith, W6. With a £3800 monthly rent and a security deposit of £5700, the potential losses were nothing to scoff at. Especially when a £365 can reclaim it.

house money savings

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Superb

Based on 158 reviews
Mar 2021
One off cleaning
I had my entire home cleaned and Samyx Cleaning did a great job. The cleaners we...
Charlotte Fisher
Mar 2021
Deep Cleaning
We wanted to put our house for sale. Unfortunately, the tenants had left some ba...
Samantha Marquess
03/2021
Deep Cleaning
We wanted to put our house for sale. Unfortunately, the tenants had left some ba...
Samantha Marquess
Feb 2021
End of tenancy cleaning
Truly excellent service, from the quality of the cleaning which I receive in my ...
Matt Campbell
Mar 2021
Move-in Deep clean
Excellent service, friendly, great price, good job done on whole house. Would us...
Joseph Cooper
Feb 2021
End-of-Tenancy
Very pleased with the attention to detail that the team provides. In fact, I for...
Jemma Muller
Feb 2021
Regular cleaning
Zara our cleaner comes every two weeks and after she leave, the place feels grea...
Amy Morton
Jan 2021
One-Off Cleaning
I would highly recommend Samyx Cleaning! The team from first interaction had a h...
Stephanie Ferenz
Jan 2021
End of Tenancy Cleaning
The cleaners were great! My house is completely clean. I was very surprised. I h...
Farley Briggs

The Problem - Case Study Hammersmith

One of the “pesky” requirements to perform an end of tenancy cleaning is the property needs to be empty. Imagine what happens if we clean a home before all the stuff is moved out – it would be mayhem.

First off, we wouldn’t be able to clean properly. Have you ever tried moving a wardrobe to clean behind and under it? Exactly.

Second, even if we did manage to clean the property, the movers would make a mess while moving the furniture. There’s always a mess when furniture gets moved.

So imagine our surprise when the team showed up at the property and none of the furniture was moved out. It turned out the moving company was late.

What our customers say about us

Excellent

Based on 29 reviews
04/11/2021
Professional friendly service on time
Professional friendly service on time and a fantastic job highly recommended
Tony Cosaitis
11/10/2020
The cleaners did a great job at my house. I was ve...
The cleaners did a great job at my house. I was very impressed by their professi...
Eylem
19/08/2020
Very happy
Arrived on time, did a very good and fast job of the end of tenancy cleaning. Wi...
Alexander Pushnitski
16/08/2020
I am rating Samyx Cleaning with 5 stars, but defin...
I am rating Samyx Cleaning with 5 stars, but definitely would give and more if I...
Oscar Garcia
12/08/2020
I hired Samyx cleaning for a regular cleaning. The...
I hired Samyx cleaning for a regular cleaning. They are amazing. The house is sp...
Charlie Thomas
19/11/2021
I was impressed with
I was impressed with the professionalism and efficiency of Samyx Cleaning when t...
Fiona McNicoll
08/09/2020
I use Samyx cleaning on a weekly basis. Had two di...
I use Samyx cleaning on a weekly basis. Had two different cleaners and both of t...
Meriam
01/10/2021
‘End of Tenancy’ - Review
Their ‘End of Tenancy’ service was excellent. Our Landlord was delighted wit...
Oliver Everitt
08/11/2020
Deep Clean
We had a deep clean done before moving in (including carpet cleaning). The team ...
Flo

The Solution - Case Study Hammersmith

Since it wasn’t our fault we couldn’t do our jobs, as per our terms and conditions, we could’ve left and kept half the money we’d charged for the service for our troubles.

However, we decided the decent thing to do was to empathise with our client. It wasn’t our fault the moving company was, but neither was it theirs. So we offered a different time slot the next day.

The client refused. It turned out the inventory check was the next day so they’d lose the deposit if the service wasn’t performed the same day.

Our last ditch effort was to offer a late-night cleaning (at extra charge for the overtime). The client agreed so we got back and cleaned the property in the evening.

Case Study - ideas and solutions

The Result - Case Study Hammersmith

The task was challenging. Not only was the team exhausted after a long day of grueling labour (end of tenancy cleaning is not as easy as we make it look), but we had to clean using artificial light. This is not ideal because artificial lighting can sometimes hide certain spots and stains.

Even so, the inventory check was the next day so we had to do our best. We were almost certain the client would evoke the guarantee. However, when the inventory check passed, the property manager was extremely happy with the quality of the cleaning job.

The client their full deposit back.